Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
TELUS_Support
Official Support Team
Official Support TeamWe've notified clients via messaging on their bills as already stated. You can check out the Activity tab in the Rewards dashboard to view your earning/spending activity at any time. There actually isn't a charge for the Rewards program, so you're not paying for anything other than your services as per usual.
We are paying for customer service as part of our contracts, which we are not receiving when we are not properly notified of changes to our accounts. It's better to get rid of this "rewards" program entirely than to lure customers to sign up with and renew with Telus Services using incentives such as the "rewards" program and then suddenly and without warning withdraw those incentives. Or, just as bad, to reduce the value of those incentives... a $50 bill credit that used to cost 50 points is now 58 points?? This leaves such a bad taste in consumers' and shareholders' mouths. Similar to the practice of locking customers into contracts but still raising prices on them in the middle of such contracts. It's very sadly what we've all come to expect and put up with as consumers.
