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KennyR's avatar
KennyR
Neighbour
5 years ago
Solved

OPTIK TV log in changing

Got an email saying that on October 29 the log in to OPTIK TV would have to be through MYTELUS account.  I have a nephew staying with me while he attends university and he uses OPTIK TV on his laptop.  Does this mean that I have to give him full access to my MYTELUS account which includes billing information, credit card data  and the ability to change OPTIK packages just so he can log into OPTIK TV?  Doesn't seem right.

  • giantbrownguy's avatar
    giantbrownguy
    5 years ago

    Might be a thing to put into the Ideas section of the Neighbourhood. Can't imagine it would be any different for a parent with kids watching on their laptops or mobile devices.

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    5 years ago

    I just received an email about this, and it includes the paragraph: "As a multiple Optik TV account holder, we would like to help you set up additional credentials to ensure you can access all of your Optik TV services on the Optik TV App. Please give us a call at 1-888-811-2323 and ask one of our Customer Representatives to assist."

     

    This option may allow you to contact Telus and ask about multiple users having unique credentials, even though it is meant for users who have more than one Optik account.

     

    • xray's avatar
      xray
      Hero
      5 years ago

      I got that email as well. I think it's just a case of vague wording in the email. I interpreted "multiple" to mean that I have both a MY TELUS loggin and an Optik log in. I certainly don't have multiple Optik account credentials currently.

       

      • NFtoBC's avatar
        NFtoBC
        Icon for Community Power User rankCommunity Power User
        5 years ago

        xray 

        Did you click on the link in the email? It gives an example of a subscriber having accounts in two cities.

  • xray's avatar
    xray
    Hero
    5 years ago

    It might be TELUS's way of preventing Optik account sharing. It's a huge securty risk to share your TELUS account since many accounts link in the mobile services which has access to SIM swapping. 

     

    I agree with measures to prevent Optik account sharing outside of the account holder's family but there has to be a bettter way. Using the MY TELUS credentials pretty well means only 1 person can use Optik onliine.

  • giantbrownguy's avatar
    giantbrownguy
    Rockstar
    5 years ago

    Might be a thing to put into the Ideas section of the Neighbourhood. Can't imagine it would be any different for a parent with kids watching on their laptops or mobile devices.

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