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Community Manager[Megathread] TELUS Rewards
Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! Fr...
It's under the Telus Services category. I just used it a couple of days ago. Note that you can only redeem for Telus services credit once every 12 months.
1. I was told by the rep that all coupons are for 90 days only. So why did my previous coupons show a 120 day expire? no answer. my guess is as they developed the couponing system they have now decided that all future coupons expire in 90 days.
2. my missing coupons were reinstated for 90 days. I am not sure why they did not provide you the same courtesy. maybe i tend to be very demanding.
3. the software systems as i mentioned are all probably from different vendors. its possible that only the vendors can make software changes which would explain why these changes take so long to implement.
4. i will also told it takes 24-48 hours for your coupons to show up in the pvr menu from the time of selecting your reward.
5. absolutely make sure your coupons display on the pvr before using them or else you will be billed for the movie.
6. on my pvr it is still showing coupons that are marked “used” from june. i have noticed that eventually this history will disappear as you stated.
7. as for Telus keeping us updated on problems, my guess is negative news isnt good for marketing. I find this forum the best place for support as other customers post their problems and get more up to date information and support.
Most of this makes sense. A little worried about "I was told by the rep that all coupons are for 90 days only" when the rep emphasized that my coupons will only be good for 30 days. I was surprised that the whole history was erased within days of ordering but the system did say "Coupon Available" before I ordered. I always check my coupon credits before ordering. Hopefully, my missing credits will appear.
All reward Coupons are valid for 90 days. If a rep told you 30 days, I believe that only applies to replacement coupons a rep can give you and I believe the rep can set expiry for a replacement coupon. He/She should have set it to 90 days.
I received replacement coupons and they were all 90 days.
Got my credits reinstated but missing one credit from my history. The TV is showing an expiry of 90 days but the reps say that they are only good for 30 days. This is maddening. Also, I must have watched a movie on the "last" day before they yanked my credits. I am hoping the system processed it before yanking the credits entirely, otherwise I'll end up being charged and will have to call yet again.
