Forum Discussion
A-B
Community Manager
Community Manager[Megathread] TELUS Rewards
Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! Fr...
It's under the Telus Services category. I just used it a couple of days ago. Note that you can only redeem for Telus services credit once every 12 months.
Hello, I redeemed points for On Demand Rewards and one was a five pack which should have been good for 120 days but when I purchased an On Demand Movie yesterday no coupon was applied. Is there a way to see my coupons left before I order the movie that has a cost?
FuzzyLogic
Community Power User
Community Power UserI saw our coupons when we access "On Demand" on our PVR. On the left is a section for "Deals | Coupons". They were there with an expiration date as well as other information.
I see the 3 dollar movies but no accounting of On Demand Credits I purchased with my reward points. Thanks though....
Not sure why this is listed as "Solved" because it is not. I have the same problem. I know where the coupons are "supposed to be". I had six coupons when I subscribed and I know the expiry date. I used three of them, most recently just within the last couple of days. So, same situation here. I went into the "On Demand" yesterday, only to find $3 movies in the "Deals/Coupons" section. There were no coupons there, not even a listing of my used ones. The balance was due to expire in October. Now I have nothing. Since it appears that I am the second one to post about this, TELUS is for some reason deleting coupons!
I have had this same problem two or three times. My coupons wouldnt show up under deals/coupons. After calling Telus they would reinstate the coupons with a new expiry date of 90 days.
The service rep told me that couponing is in the order/ billing system and a data feed is sent to the pvr software. Clearly there is some sort of bug in the feed.
I was also WARNED to ensure that the coupons show up on the pvr. if not you will be charged for the movie even though you have coupons.
The whole couponing system is a mess. Coupons are supposedly valid only for 90 days. Yet i have received coupons which had a 120 day expiry.
Bottom line is be careful and dont expect any fixes for a long time as the software vendors for the pvr vs ordering and billing are different systems which dont play very well together.
