Forum Discussion
Contract Cancellation Advice Needed Due to Ongoing Service Issues
Tired of the BS.
Since day one, we've had issues with internet, wifi, poor internet speeds, TV box issues, PVR issues, package and subscription issues, app issues, web app issues and then there's t...
This will be gone shortly but I'm pissed now.
4 days since I was promised a call back from a supervisor.
Still cant access account changes through web/tv/app
No resolution to laundry list of isses.
Repeatedly lied to about expecting call backs.
Changing plan to take away promotional item and make it a billable item in a different package.
On hold for 2 hours+ to have call drop
Promises for continued follow up until management contacts me started, then not followed through on.
Notes from Friday apparently gone from account
Call logs and received texts from Telus proving the contact happened ... very interesting thing.
Have options with Rogers/Shaw but cant get service for several days so stuck with Telus for now at least that long.
Cancellation fees make switching painful with 13 months to go in the agreement.
Plus Rogers is the only company worse than Telus from family experience and neighbor I've talked to.
The My Telus web pages were recently changed for what you see on screen. In the process these problems appeared. I am one of the lucky ones, when I had your problem the voice at the other end said stand by, He came back and said he now has an IT guy on the other line. Together they said we do not see a problem at our end, (let's try a few things) but kept doing some kind of tweaks until I said voila, it now works. Final words were great but we do not know what was wrong and how we fixed it doing trial and error.
