telus device care is a joke

[Sneekyturbo]

just an FYI to those of you paying monthly for telus device care. Expect to pay a hefty deductible if you want a replacement phone. I've got replacement phones in the past with no issues. My galaxy s10+ was having issues recently. So I call to get a replacement and am told I have to pay a 400 dollar deductible? Uhhh what?? Since when? I cancelled my device care immediately.

[Meowmix · Accepted solution]

Hello @Sneekyturbo

Did they not explain this to you when you got the extended warranty?. It's the same service that Walmart / Rogers / Bell and others use. If you also look at the Rogers community forums? Many have worse experiences with this.

Depends on the tear of device you have. I believe you also have a tear 6 which is the highest of them. Take a look at the link to see.

https://www.telus.com/en/on/support/article/telus-device-care#what_it_costs