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Asurion mobile phone insurance
It’s basically a scam. I have been trying to get my iPhone 17 screen repaired for weeks. It is impossible to reach a real person. The repair shop won’t do repairs during a sale, when they are understaffed, or don’t have a ticket from Asurion. Trying to reach someone at Asurion to get them to send the ticket to the shop (I filled out form online) is impossible. Clearly they hope I’ll abandon my claim. You are much better off getting Apple Care. At least they actually do the job and you can walk off the street. Also, Asurion claims repairs in 2 hours! If you actually manage to get the repair shop to accept your phone, it will take one day at a minimum. Exceptionally poor service! How much does Telus make on this “deal”?
New iPhone 16 PRO didn't come
Hi, Telus called me to offer a new deal - iPhone 16 or whatever PRO for 2 years contract and good deal for monthly payment - twice less than now - for my tel <Admin edit: removed personal information> After a week I got hte wrong phone (it was someone else phne ) I returned phone as per instructions from Chris - Tel <Admin edit: Removed personal information> After two more weeks my phone doesn't come My question for you is this: - was it real deal - did you hve it as a deal and stopped it suddenly Please call me to discuss it Cheers Radmilo <Admin edit: Removed personal information>Can't submit Business Support Request or reach someone in billing support
I have been struggling and unable to obtain business support from Telus! I get technical issues using the Business Support request form on either the MyTelus app or their web portal, I call the *611 or the toll free number , struggle to get past the virtual assistant only to reach a customer support queue after being hold and reach a support agent that cannot address billing issues. I try the management escalation form and either get no response or I get a response that tells me to submit a support request through the app/website or call *611 / Toll free number! And the circle keeps going round and round! I have honestly never had such a difficult time to obtain business support! Hopefully, someone at Telus will read this and direct me to the proper support resource!
New client Bill
I love Telus they send me a bill . I am not even using there services yet . I am no way paying there bill never got SIM cards delivered have to call to cancel the service and to cancel a line I did not agree with you have to call and I was ordering a phone from them . Well no SIM card and I cannot order a phone and the Telus kiosk in Place Longueuil does nothing I asked . I am done with Telus . I am still a client of chatr at $28.74 a month so I am not using Telus right now . How dare them bill me . Lucky no debit or credit card they have of mine .
Phone got stolen, trying to swap sim but email option doesn't work..
My phone got stolen and i'm trying to swap the sim to a different device, however i keep getting A verification code cannot be sent to the selected email address at this time. To receive a verification code right away, please choose the SMS option. in the sim options. The two options are email and text and obviously text doesn't work as the phone is stolen. How can i resolve this? I want to setup my new phone so i can wipe my old phone through icloud. Can someone please help urgently?
kid lost phone with prepaid 365, can't switch SIM
Hi, My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in my Telus even though many tells support pages say there is. 2 dropped calls when I called to speak with someone. Telus assist is useless. Why is this so difficult? I was going to switch my carrier to Telus and add fibre internet but that seems silly if you can't get what you pay for. Why is it impossible to get any help from Telus?Trouble Porting In from SpeakOut to TELUS Prepaid
I’m trying to port my number from SpeakOut to TELUS Prepaid and haven’t been able to get help either online or by phone. I’m wondering if anyone else has had the same issue or found a solution. Here’s what I’ve done so far: I purchased a TELUS prepaid plan, set up my account, and was assigned a temporary phone number. When I dial *611 on my TELUS SIM, I’m redirected to the virtual assistant. I asked about porting my number, and it told me to call 1-855-251-2601 or 1-855-278-2808, but both numbers are no longer in service. I then messaged TELUS support through this forum. They asked for my phone number and IMEI, but said they couldn’t help because I couldn’t provide an account number, which SpeakOut doesn’t assign account numbers. They gave me another number 1-877-868-3587 to try. When I call it, I enter my old number and my TELUS temporary number. The system says it’s retrieving my information, plays music for a few seconds, then cuts to an automated message saying there was no input from me. It then prompts me to re-enter the TELUS number and loops back to the virtual assistant again. At this point, I can’t seem to reach a real person, and I’m completely stuck. Has anyone successfully ported in from SpeakOut to TELUS prepaid? Is there another way to do this without an account number? If porting prepaid numbers isn’t supported, does anyone know if TELUS would at least provide a refund? Thanks.
