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Automatic switching to LTE
Hi folks, I am using an iPhone 15 pro max. For those that know Vancouver, I ride the West Coast Express and find that through Burnaby and into East Vancouver, my phone has pretty mediocre service in 5G. One thing I noticed however, is my phone won’t auto switch into LTE mode when the connection on 5G is poor. I have my phone set to 5G auto but doesn’t seem to make a difference. Has anyone found this issue or found a resolution? Thanks!
I Can't Renew My Prepaid Phone
I'm fed up and appalled at how this site is run. I tried to add via a credit card, I need credits, which is rediculous. I add $150 to top up my account to buy the 150 plan, then it says 'Unfortunately, we are not able to process your request at this time. Please try again later.' I also get 'Your account balance is over $150 and a 30 day rate plan is required. If you do not have a 30 day rate plan, the Talk + Messaging 15 plan will be added to your account. Learn more' When I click Learn More, the page can not be found. I don't think I ever seen a company try to hard to lose its customers, like they are begging to go out of business. Since I can't renew my prepaid phone, I'm forced to do the chargebacks and go with another company. Do better.Door to door scam?
I just got signed up by a representative named “Michael” (I don’t even know if that’s his real name) in Kitchener, ON, a couple of days ago after 6 or 7 pm. He was going door to door offering tellus deals. He offered me a bundle of $130/mo for 2 x 100 GB lines + the home security package (included) He also offered that both plans were no-contract and could be cancelled at any time. The transfer didn't work, so I was without a phone for around 3 days. The security installation was cancelled because my phone number wasn't working, and my first bill was $170 for one line only. I've been trying to activate my phone, no luck so far (I'm still wth rogers), I haven't been able to transfer my second phone, and I couldn't get the security package either. Tellus assigned me a temporary phone number (which I'm being charged for) without me asking for it. The biggest thing, he said, he would be some sort of manager, and I haven't been able to reach him ever again, over the phone or by messages. He also said that due to my current Rogers plan, i would have to pay for my phone without any return option (which is not true, I just checked with Rogers) He said that there was a recording of our conversation when he called me from his Telus iPad. I wanted to upgrade my phone with Telus, but how can I tell now that he offered me $45/mo on my phone bill when it’s actually $70? Is there any way to resolve this? I went to a Tellus store twice already, and they can't offer the same deal. Should I just back up from Tellus completely and stay with Rogers?
Fed up with Caller Id Spoofing
Generally changing a cell number isn't recommended if your mobility number has been used for caller Id Spoofs. However, for the past 5 months, I have been getting numerous call backs and text messages from caller id spoofing a week (sometimes several a day). Today someone threatened to report me to the police for harassing them. I have reported it to the fraud and cybercrime RCMP site. Should I just go ahead and change my mobility number? Obviously, this will be a major pain in the arse.
Requesting a one-time fee waiver for a declined payment
Hello everyone, I'm looking for some assistance regarding a 'dishonoured payment' fee on my last bill. There was an unexpected issue with my bank account that caused the transaction to fail, but I have already corrected it and set up a payment arrangement/paid the balance. I’ve always paid my bills on time and would like to request a one-time waiver for this fee. Could a moderator please reach out to me via DM to look into my account? Thanks in advance!