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Porting problem
I have a bell number, have had it for 2.5 years and another bell customer had it before me, this is the number I use for my business so changing it now is not possible. I tried to transfer it to my TELUS business account but TELUS says they can't do it, they somehow still have this number listed as a TELUS corporate number, the corporation has not existed for years, If bell has been using this number for all this time then it would have had to have been successfully released and ported out to them years ago. I have spoken to at least 25 people from TELUS over the last 2 years and nobody seems to know how to fix this issue, they keep going back to saying they need someone from the Corporate account to release it, there is no one to do that anymore as that business no longer exists, this would have had to have already been done for Bell to be using the number, clearly it is a records issue on the TELUS side, how is it not possible for there to be no way of correcting this.
Stream+ premium disney not activating
Hi, I originally was subscribing to disney+ through TELUS and then I saw a promo on the stream+ bundle. I ended by disney+ subscription and then signed up for the bundle, there was a bit of a overlap between when my disney+ account expired and when the bundle started but I figured I could just activate the disney portion of the bundle after. Except now that I am trying to activate it, the "activate" button in mytelus for disney just does nothing (I also never received an email), like no error or anything, just nothing. I've tried multiple computers, browsers, on my phone and clearing my cache and cookies. I've reached out to TELUS multiple times with no luck and even the subscriptions team however they keep sending me to disney for help. I've talked to 4 separate disney agents all telling me it has to be something on the TELUS end as they don't see anything on their side. TELUS keeps telling me the opposite and giving me a reference number for a case at Disney which Disney keeps saying doesn't exist. Anyone else experienced this? I don't want to cancel the stream+ bundle as it has discounts on it which I don't want to loose but I've been going back and forth with TELUS and Disney for over a week.
Poor Service?
Ordered my new device Aug 5 with the bring it back program. I’ve spent 3 hours either on hold or trying to get help to have the return shipping label sent to me for my old device, and confirm I won’t be charged to keep it. Come a day ago, I see a $509 charge on my credit card. Not happy. The support person could not help me, and said it’s probably my email. And they will call me back next weekend to follow up. I want my money refunded. Is this how this normally goes now?
Free Galaxy Watch 8 Promo
I joined Telus and ordered a Galaxy Flip 7 in July while there was a Promo for a Free Galaxy Watch 8 with a 2 Year Plan(additional $15 dataplan required to activate). I read that there would be an email sent out with instructions on how to redeem within 4-6 weeks of getting the phone. It's been over 6 weeks now.(July 22nd received and activated). Has this been delayed or just cancelled? It's part of the reason I decided to go with Telus.
The slowest download speeds in all of metro Vancouver
In Surrey am pretty close to 140A street and 114 Ave and if you get off 114 and onto 140A there 5G+ props better speeds.... The 2nd and 3rd speed test results is on 114 Ave and the first is downtown cloverdale.... What a difference.... This has been happening since last year in May... Before May 2024 I was getting 400-600mbps...the cloverdale speed test was at 3:30pm in the afternoon.. The 114 Ave test were at like 9-11pm...Telus doesn't give a **********... Where I live.... Just 1900mhz no 3500 nor 3800mhz yet... What gives!?
Send/receive all messages
Hello, Our organization recently purchased iPhone SEs for our staff; each phone has a data plan. We want to ensure that all staff members are able to send and receive all messages (SMS, MMS, iMessage, RCS) to and from all devices (Apple, Android) when they are on WIFI and when they are on data. Our concern is that messages are not being received/delivered in real time. Could you please share the optimized settings to ensure prompt communication? Thanks.
Horrible customer service
In January, Telus set up an account for my daughter when they told her they couldn't. Meanwhile she went to another provider. For 9 months they have been badgering her with a $330+ bill for a service she never used on an account she was told she couldn't have. She has sent multiple emails responding to them over the last 9 months explaining that she didn't set up the account with no respons. I was on the phone for 45 minutes today trying to sort it out but the final step was they needed her to access her account (the one they told her she couldn't have). So I set up a call back at a specific time at her workplace to try to sort it out. I've been sitting here for 25 minutes passed the time they were to call with no call forthcoming all while they have threatened to send this to collections tomorrow and impact her credit rating.
