Past Account
I was a past customer from Telus in 2018. Since my account went to collections I have consolidated the amount owing. Unfortunately I do not have the Account #, I do not have old bills for it either, is there a number I can call?
Latest topics
Contact customer service
Hi,How difficult is it normally to reach a customer service rep in your experience? I signed up for a couple lines 8 days ago. I have tried to phone three times, with the longest in hold for 80 minutes while I watched most of a World Cup match, befor...
5G connection problem after switched provider.
Hello,I have problems with 5G connection.after switched 4 phones from Bell mobility to Telus mobility 3days ago, since then we barely connected 5G connected and switch back to LTE+, LTE and 4G. I never had problems with Bell.when I restarted connect ...
Can't roam
I have a pixel 4a and have easy roam enabled however I am unable to make a roaming connection in Germany. I have tried removing sim, checked Ap settings, turned phone off and on multiple times and even did a network reset at Google supports suggestio...
Mobile Phone
Good afternoon, I have been trying to rectify a situation since Tuesday November 22, 2022 at 9:30. I am a fully serviced Telus client and also recently moved my corporate phone over from Rogers. The corporate plan became a personal plan at Telus. On ...
Internal referral discount vs upgrade plan?
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Resolved! Easy roam instructions are incomplete
Resolved! "Unlimited data, talk and text in the US" As in no EasyRoam charges??
Hello Telus Community, Tried contacting customer service but looks like they're closed and their chat is glitching. I also tried looking for more in depth plan details but the UI on this site makes it hard to look for any additional details other tha...
EPP customer service line
This is the first time I join to Telus through EPP program. The first bill I did not see the credits applied. I’ve tried to contact Telus via phone and chat. Chatbot always says ‘EPP Contact center closed’, or agent at personal chatbot transfer me to...
I pay more than expected for my mobile service
I was a customer of another mobile company and Telus reached me by phone and made an offer of 115 CAD tax included and I accepted. First 2 months i did not pay because I had credit, than my first bill was above the 115, so I called Telus and they tol...
