Mobility Services
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Latest topics

Voicemail 25 vs Advanced Voicemail included in plan.

I have a couple of questions. First, what voicemail features come with a standard "unlimited" plan? For example, how long do the messages stay in your inbox, what is the message length maximum, how many messages can you save at once, etc. Also, when ...

Family plan and migrating to telus

Just curious how to migrate to telus and onto a family plan. Currently we are 2 phones on koodo and are looking to migrate our numbers to a telus family plan. Is the family plan all numbers under ONE single name and one large bill vs 2 smaller bills ...

Ruden by Just Moved In
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  • 1 replies
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EPP account unable to setup smartwatch plan

There was an error when I tried to register my EPP smartwatch plan to the samsung watch 5 pro. Tried to call all phone number available, from regular Telus support, to technical support, to EPP line. I think the total wait time is around 10 hours alr...

luognmga by Just Moved In
  • 1178 Views
  • 1 replies
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Why does Telus limit 3G service?

After I went from the iPhone X to the iPhone 12 I no longer have the option to use 3G for Voice and Data in settings. After some forum posts and checking specs I realized that Apple is not limiting 3G access on their phones, Telus is forcing people t...

Discounts not applied on my bill

Hello I just signed up for Telus mobility on black Friday for 2 people. I was offered the $55 plan for $35 and I verified with 3 different telus reps and they confirmed my plan will be $35 each totaling $70 monthly. The telus reps told me the discoun...

digitalife by Friendly Neighbour
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  • 2 replies
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Resolved! Advertisements

Why does telus insist on sending me advertising for services/deals that I already have? you'd think by now they'd have an algorithm to only send to non subscribers... especially if those subscribed can't get the deal..... its like hey here's a deal y...

Airecrist by Just Moved In
  • 1208 Views
  • 1 replies
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Resolved! call back

scheduled a call back for today at 2pm on Nov 30 from the drop down window Telus suggested. No Call......... geeze waste of my time.

rhondaT2 by Neighbour
  • 2437 Views
  • 4 replies
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Past Account

I was a past customer from Telus in 2018. Since my account went to collections I have consolidated the amount owing. Unfortunately I do not have the Account #, I do not have old bills for it either, is there a number I can call?

Friendliest neighbours