Resolved! Unlimited CAN-US 100 5G+ $95/mo Boxing week special
Does this plan include roaming in the US? Or do the same $12/day charges still apply? Very frustrating not being able to talk with a person unless you want to wait 3 days.
Latest topics
Contacting Telus
I'm on an EPP plan. Does anyone know a way of contacting Telus other than by phone? I don't have time to wait 2 hours + on hold. There doesn't seem to be any live chat anymore and it refers me to an EPPCare e-mail address. But the e-mail address does...
Family Account
My spouse and I have separate accounts, linked so I can see them both to pay the monthly bills for both. We are interested in the family account so we can save some money with the family discount. We are also both due for device upgrades. Question ab...
Prepaid phone internationally
I moved out of Canada. My prepaid phone number is hooked up with my bank and registered at many services. I am cut off because Telus don't have roaming for prepaid. It seems I would need to get a new Telus sim to even move to monthly plans. Is this t...
Ported Number Help
I ported my number and for everyone except my wife, it shows the ported number. For her it comes up as the number Telus gave when they created the account.Weird or what, help!
Best Buy won't work on data
I went to use the Best Buy app and the Best Buy Canada website today and neither one worked on mobile data. Tried on Chrome and Samsung browsers, both didn't work. But works fine on wifi.Help!
Resolved! scam
Hi all, I got a call from TELUS and was offered very good deal over the phone.I received wrong phones that were different than what I agreed so I returned it.The TELUS person sent the phones again but was wrong phone again.The return label was from T...
Resolved! Bill Credits?
Ordered a Black Friday deal with new phone and plan. All is good. The latest bill is what I expect.But there was something in the confirmation email that wasn't expected and I don't understand:"Credits and discountsOne-Time Bill Credit $50-$50.00Re...
data usage while on esim and data switching turned off on iPhone
I am currently traveling and purchased a secondary data-only esim on my iPhone. I installed it, set it to the cellular data provider in settings, and turned off “allow cellular data switching” bc I do not want to incur telus data roaming fees. While ...
Why am I charged for long distance charges?
I am currently travelling abroad and within the first week, I pocket dialed my wife. It was gut wrenching but I was ready to live up to my mistake and pay the $15. After that, I made sure to put my phone on AIRPLANE Mode and today when I look at my b...
