Yesterday morning I called Telus to become a new plan member, transferring from Koodo. All was going well until I replied "yes" to the confirmation text saying I wanted to leave Koodo. My service was instantly cancelled and my call cut off. I have no...
My family and I have been with Telus for over 25 years for mobility (longer for home services). Over the last 5 years, cell signal has got progressively worse. Calls drop constantly from Chilliwack to Hope if we can even make the call to begin with (...
I'm trying to connect to my home network using a wireguard tunnel (from a Pixel 7 to a Ubiquiti UDM Pro) and, although the connection is established successfully, there is no data exchanged between my phone and my home network. Is Telus blocking wire...
I switched to telus for my mobile device plan a couple months ago. The technician who was setting up my apartment wifi convinced me to switch. He made a mistake and started setting up my mobility account under my roommates account (she was managing o...
Hello, Does anyone know how I can email or call a senior manager on a EPP upgrade nightmare. I sent an email to their management team but never heard back from them. On Nov 29, 2024 I went through the online EPP webstore and upgraded 2 lines. One pho...
I've been with Telus for almost 12 years and have ALWAYS had stellar service from them. Both reasonable and human, but now Everytime I call, nobody seems to have any authority at all even "at the highest levels". They keep saying "let me check what's...
I got a notification saying my sim had been de-registered on the network. And also on my work phone which is also telus. There is no outtages posted.. getting through to a telus agent via the chat option seems impossible. Anyone have any ideas?
I recently switched from Koodo to another provider this month, and two days later, I received calls from the number +1 778-757-3316. My phone flagged it as a scam alert, so I didn’t answer, but I now know it is a Telus number. I’ve heard that Telus s...
Hello,Currently I have a mobility line via Telus EPP and I would like to transfer the same to Telus Consumer. Trying to avoid porting out of telus and then coming back again. Any suggestions on how to do that and if it is feasible will be very helpfu...
I got the offer when logged in but it still asks me to charge the 12.99/month price when checking out...
