Forum Discussion
Solved
Wifi Calling refusing to connect Galaxy S9
I have an unlocked Samsung Galaxy S9 which is in perfect condition. I brought it back to Canada from the US, phone is completely paid off and was unlocked by the carrier it came from - AT&T.
For some reason the WIFI calling refuses to setup when I have my Telus SIM in it, but it has 0 issues with the AT&T one.
Whenever I follow all the steps it gets stuck on the 'requesting service' and then says 'unavailable' after a long while.
Any ideas how to fix this? I live in a dead zone and am lucky to get 1 bar of service occasionally. Super awesome for $90 a month. 😞
3 Replies
Replies have been turned off for this discussion
Thank you so much!! I connected with Telus and informed them that they needed to activate my IMS registration. All works now!!
- NFtoBC
Community Power User
I wonder if there is still some setting on the phone indicating it is a US sourced phone, and therefore not connecting to the service.
Do you know anyone with an S9 with whom you could check and see?
