Mobility
Discuss TELUS Mobility devices, equipment, and service.
2142 PostsLatest topics in Mobility
Loyalty Department Just Hung Up On Me and I'm Disappointed With Telus
It took me at least 4 calls, and 2 hours on hold, to even BEGIN talking to a representative. Then I spent 1 hour and 42 minutes on the phone with her where she was going to offer me $70 CAN-US plan with 150GB of data, and a new Iphone 15 Pro 128GB fo...
Mobility for good
I was just recently told about this from someone in a program I am going to take, they didn't specify that I needed a number to sign up for mobility for good after aging out of the system, but the reason I was going to was to get a number because I c...
charged without activation
i havent recieved my sim in the mailbox and i just got an email saying they have started charging me on my account when my sim hasn't even been activated nor recieved. I went inperson and just to get the same sim i was asked to pay for it, what am i ...
Apple internal test showing 21000 calls in two weeks
Having connection issues with the iphone 16 since i got it and ported my number over from rogers. Had 3 different sim cards. took it to apple to do a hardware test. Antenna is good. They noticed in the last week that there is over 21000 calls in the ...
change name greeting in voicemail
i cant change my voicemail name greeting, it literally has no option to let me change iti can change greetings but none of those are my name greeting
Complaint Regarding Misleading Offer from Telus Door-to-Door Sales Representative
Hello,I want to raise a concern regarding a recent experience with a Telus door-to-door sales representative.A Telus sales agent visited my residence and offered a promotional deal under which my monthly bill was quoted at $160.00, with activation ch...
Resolved! Europe 30 day Easy Roam Travel pass
I am planning to go to Europe in multiple countries (Spain, Greece, Turkey, Italy), for 3 weeks. If I buy a Europe 30 days Easy Roam pass, will it be good for all the counties, or do I need a new pass each time I change country?I don't want to come b...
Explanation on Plan Speed
Recently was forced to switch to a new plan that is supposed to be the same as my old speed. but when I compare it to new possible plans it says it's 100mps speed not 250. and when I do a speed test with 5 bars of connection I get this when I cont...
Status of Trade In Device
I confirmed with Telus last week that my trade in phone was received on June 5, 2025. The member I spoke to gave me an email address ([email protected]) to contact to check the status, along with all the info she had about the phone and trade ...
"Not registered on network" trying to make a call
Good morning,When trying to make a call, I am being thrown the error "Not registered on network". I also am seeing at the top of the screen "Emergency calls only". I have tried all the troubleshooting methods (rebooting, checking the SIM card, airpla...
