Forum Discussion
Scammed by real Telus agent
Just recently, I signed up with Telus. Mind you, I got this promotion at a REAL Telus store in the mall where I'm from. The agent said they would give me a discount of $30/line for 3 lines so $90 bef...
This same thing happened to me. A Telus representative came to my door to offer a Telus promotional offer. He said because I have been a customer for 20+ years that I was being offered a free security system for 3 years. On top of that Telus was willing to offer a 15% discount on my existing services. This would bring my bill to $168 dollars. My bills are now over $300 per month. I have been in contact with the representative since by phone ant ext messages. All recorded. He keeps making the promise to get this corrected and apologizes for the delays. Nothing has happened. Still getting the bills. Now reading the 14 day clause mentioned above is starting to make me think I have been duped. The representative said to ignore the first bill and that an alternate bill would be sent with the price adjustments. Was this just a ploy to get beyond the 14 days? Please I need help. I don't want to switch from Telus but $300 per month is simply unaffordable for me. Wonder what the cancelation fees are. I am hoping someone can help me.
If I were in your shoes, I would call customer support or even the escalation team immediately. I would not risk it. I've taken it as a rule now, I must SEE the contract with all the promotions applied IMMEDIATELY for me to accept whatever offer I'm receiving. Good luck getting this resolved.
