Forum Discussion
Reception Issues with Business Lines
I have 21 business lines with users spread across the GTA. 7 out of 21 have serious reception issues that only occur on their TELUS devices (some have their own personal phones with other carriers with NO issues at the same location). Calls drop, phones drop down to LTE and 1 bar in heavily populated areas...what's going on?
Aug - complained to telus, was told a manager would get back to us
Sep - complained, was offered a credit and someone would look into it (no credit received)
Oct - filled out the online complaint form 3x with no reply. on the 4th attempt got a call and someone said there were service interruptions at some of the addresses I provided. Agent said it could take months to fix? Forwarded to a manager
Nov - Manager called, said they would escalate to a TECHNICAL manager (not sure what type of manager this was). Never received a call back.
Dec - filled out the form again, since any attempt to call results in "Let's try resetting your network settings" and other useless front line support **** equivalent to unplug and plug it back in)
Not sure what to do next. Stuck on a 2 year contract but at this point my business cannot maintain this.
3 Replies
For the record, I haven't sent ANY private messages, and I am logged in to my telus business account.
At this point, I've tried:
Contacting telus by phone
Filling out a form online multiple times
Posting in this forum (where I can't respond to Telus_support's DM)Unfortunately my last resort is to complain to the CRTC. This is ridiculous and painful. Technical issues and non-responses at every turn.
TELUS_SupportOfficial Support Team
We sincerely apologize for the ongoing issues with your business lines and the frustration caused by the delays in resolving these concerns. We will send you a private message so we can get your account info and escalate this for you.
Hi,
More technical issues? Or just more runaround? I tried to respond to your private message, and this is what I get:
I also tried to verify myself with the link you sent, and this is what I see:
