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Frequent fibre internet drops every few hours – anyone else facing this?
Hey everyone, I’ve been facing a strange issue with my fibre internet connection where it drops every few hours for a few minutes and then reconnects automatically. It’s not a complete outage, but enough to disrupt video calls, streaming, and work. I’ve already tried: Restarting the router and ONT Checking all cable connections Updating router firmware Still seeing the same issue. I’m trying to figure out whether this is: A line/signal issue from the provider Router compatibility problem DHCP or IP lease-related issue Has anyone experienced something similar? If yes, what ended up fixing it? From what I’ve seen, stability is just as important as speed when it comes to fibre connections. A lot of users now look for the best internet provider that can maintain consistent uptime without frequent drops. Would really appreciate any suggestions or insights!TELUS Home Internet (fibre) keeps dropping every few hours router or line problem?
The past one week, my TELUS fibre connection has been cutting off unexpectedly many times throughout the day. The modem/ router displays the light of internet fades away (takes upto 30-60 seconds) and then reappears. Smart home devices lose connection, rechargeable streaming buffers are no longer available, and telephone calls over the internet (VoIP) fail. Things I’ve tried so far: Rebooted the Home Hub and my router. Factory-reset the Home Hub and had reconfigured basic settings. DESCHNICHT connected a laptop to the ONT (whenever possible) - same disconnects. Safely powering up in hours of sleep Checked TELUS outage page (no widespread outage listed) Replaced Ethernet cable and used another wall port. I even went to Forum GetAssist to see whether anybody had the same kind of connectivity problem with the ISPs, and there were a few mentions of random drops, though no specific solution. WAN links drops were recorded repeatedly (there were no evident authentication failures). TELUS tech support created a ticket and reported that nothing was apparent on their side yet. Could this be a flaky ONT, line issue or a problem with the Home Hub firmware? Which diagnostic steps or tests would you recommend that the tech perform?
Can't unlock my Phone
I've bought an Iphone 4s with no Activation Lock nor is it Blacklisted. Under Carrier it shows Carrier 14.0 and refuses to take any of my Sims (I don't have a Telus one). After a quick check online it came back as beeing Locked to Telus. I tried unlocking it via their Live Assistant, which prompted me to call Telus. I tried that but couldn't get trough because I don't have an Account, nor do I want one, since I'm from Italy and Telus isn't active there. So now I'm stuck here. Can anyone help me or give me advice on how to unlock it? I know that it is an old Phone, still want it unlocked though. Thanks in advance.Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!
Roaming charges even roaming is turned off
I was in the flight with my roaming turned off airplane mode on. I got charged by Telus for roaming! It was definitely not the case that my roaming was on and I forgot to turn it off. I suspect My Telus app on my phone uses data while you are traveling abroad and charges you for the roaming! My requests to Telus Support to clarify and remove these charges fell on deaf ears!Overcharged Scam from Telus
What is happening? Sometimes, when we were told to join you guys then you guys say that even if we connect our credit or debit card the pre-authorization payment will be activated and the discount of $10 will be applied but now after using the Telus network for 3-4 months, now you guys tell me that card is not accepted and we should connect our bank to activate pre-authorization payment and get that discount. This is really not happening, I have recorded everything when I switched to the Telus network. I even have recorded voice call that I was with the agent when I was joining Telus Network. This is really kind of disappointing to the new customers, in any way you guys are charging me more than the amount that you promised me to charge. If this is the case then I and my partner were already happy with Fido. Sorry to say but we feel like we are scammed by Telus. This is not done guys. We are paying $20 more again. As a working and struggling in this heavy rising prices in the country how can we pay more and more everytime than the promised charge when joining the Telus network. Please fix this, this is not done.
Billed charged from the wrong card
Hi, I recently cancelled the Telus plan and after a month I received $18 bill which was deducted from my wrong card but I want to pay that bill from a different card please help me out on this and need a refund on the same card , also tried contacting through the chatbot which is completely useless for those who has cancelled account
