Forum Discussion
Loyalty Offer Not Honored
I recently received a text with an exclusive loyalty offer that offered to waive my existing device balance if I upgraded my device … then when I went my local store Telus refused to honour the offer...
TELUS_Support
Official Support Team
Official Support TeamHi Edwin - sometimes these offers are loaded into your self-serve account and are exclusively redeemed there. If you have issues with redeeming let us know via private message and we will be happy to help!
I'm having the same issue and they are not available on the telus web on my computer or on my ios App.
- TELUS_Support
Hi timmmber4 - we would like to help with your situation. Please keep an eye on your inbox for a message from us
