Forum Discussion
Loyalty Offer Not Honored
I recently received a text with an exclusive loyalty offer that offered to waive my existing device balance if I upgraded my device … then when I went my local store Telus refused to honour the offer. Anyone else have this issue? My suggestion would be to not trust anything Telus says.
7 Replies
I been with Telus for over 20yrs and went to the store to ask about a better plan and a new phone they told me I have a good plan spoke to bell and they told me it’s a joke and I can get the same plan for $20 bucks less
TELUS_SupportOfficial Support Team
Hello Yasin, were you able to contact our loyalty team (1-866-558-2273 or *611 from your mobile device) and ask them about this specific offer? The people in store won't be able to match the offer but the loyalty team may have a similar one.
I recieved a text with a loyalty offer to show appreciation 2 days after re signing a 2 yr contract with Telus.
Still have not recieved our credit and Telus customer service says they have no idea who sent message so they cannot honor it, transferred me around to 2 other departments and everybody is saying talk to someone else!!!!
Not happy with all this situation, they want to keep you as a customer but horrible customer service !!
- TELUS_Support
Hi MariaR we want to help. We'll send you a private message to assist
- TELUS_Support
Hi Edwin - sometimes these offers are loaded into your self-serve account and are exclusively redeemed there. If you have issues with redeeming let us know via private message and we will be happy to help!
I'm having the same issue and they are not available on the telus web on my computer or on my ios App.
- TELUS_Support
Hi timmmber4 - we would like to help with your situation. Please keep an eye on your inbox for a message from us
