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Alanhq's avatar
Alanhq
Organizer
10 months ago
Solved

Link Pixel watch with different phone number under the same family plan

Hi, 

As part of the black Friday deal I got 4 lines and 2 pixel watches. When I check my Telus app, I found one of the watch has been linked with the wrong number in my family account. 

 

I am wondering if I will need to contact Telus to make the switch to link this Telus watch with the correct but different number that is also under my family account. BTW,  the watch is still on the way to my house, and I haven't activate the watch yet.

 

Thank you.

  • Hi Alanhq - it would be best to speak with our customer service team as this would be a provisioning issue. We'll send you a private message to assist further

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi Alanhq - it would be best to speak with our customer service team as this would be a provisioning issue. We'll send you a private message to assist further