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Robots on Customer Service
I have been attempting to solve my problem - the enterphone system in our entrance requires a visitor to dial a 3 digit numer of the resident and when the resident answers they can buzz them in or not. For the last week I experienced a problem - when I answer the ring there is no response from the person who is requesting entry - instead it goes to voice mail and I am unable to speak with my visitor. Our building manager tried to buzz me and all he heard was the response from my voice mail. He told me that someone else in the building had experienced the same issue and had to contact Telus??? I have been trying to "contact" Telus but I never am able to speak to a real live human and the AI does not understand my issue. How do I solve this problem???
Loyalty Offer = Double my current plan?
I've had my current phone since 2018. It works great but it's starting to have issues charging, but nothing having a charging bank in my bag won't help with. Telus is offering me "loyalty rewards" options to upgrade my phone (I have been with Telus for 15+ years). I found a phone I liked, but the lowest plan for any new phone is double what my current plan is with less services? I only started this plan 2 years ago when they offered it to me. How the heck do they call doubling your plan in two years a "reward for loyalty"? Also trying access any customer service is near impossible - support won't even load in the app?
TRAVEL PASS is not real
All though Telus' webpage says the Easy Roam Travel pass is available it is not. Only option is to pay the $18/day for Europe.. When I finally got a callback from the support line; the only they could tell is that the webpage is not up to date and the EASY pass is no longer availableLest expensive way/plan to use 2 phones in Mexico for 3 days
My wife and I will be spending a couple of days in Mexico City attending the "Dia de Muertos". There will be crowds with millions, yes millions of people. We need a 3 day plan for each of us in case we get seperated in the crowds. I could buy Mexican sim cards and very affordable Mexico phone plans as a last resort; but would rather have my own phone number for contacts from tour companies hotels, etc. Can not seem to find anything that works real well on the Telus WebSite. Any suggestions would be greatly appreciated.
Mobile Hotspot Routers - any feedback on NETGEAR Nighthawk M6 Pro?
There are two amazon.ca reviews from Canada for this Mobile Hotspot Router. One reviewer ('AMN' ... 01NOV23) recommends an ext. ant. (the device has 2 x TS-9 Connectors) .. the other reviewer ('Talys' ... 15JUL25) goes into much more detail, closing with: "Currently, in Canada, I'm not sure that there is any mmWave; TELUS is only on Sub-6." This 21JUN25 reddit post talks about: "Right now only Telus has SA & the speeds are worse than LTE in the 2010s, nobody has enabled the 5G voice codec, & MM wave isn't even on any carriers timeline. Aside from 600Mhz which for the most part only Roger's has, my phone experience is worse than it was in 2018 with LTE" ... I found some of the follow-up replies to the above reddit post to be interesting. I can find no ref. to this MHR h/w in this forum nor anything about the 5G mmWave spec here or on the TM website. This MHR likely isn't my answer (my proposed usage case to follow as an Edit, or, as a thread Reply), given the current TM wireless plans offered, however, this approach seems more realistic now than ever before. Thoughts? K_McCharges for lines that doesn't exist
HI GUys; I'm hitting my head against the walls here. I recently added three BYOD mobility devices to my account. The gentleman who made the deal was awesome. I received my SIM cards then called in to activate the SIM cards and port my numbers from another company, it all took like 30 minutes and i was done. Now the bad part, upon checking my first bill. i saw Telus charging me for 6 lines instead of 3, basically they are charging me for the temporary numbers they assigned to me when i signed the contract. I called the support line for no avail and their answer was "Well that's how it is". i mean if they charged me for a day or two for the temporary numbers i would understand it, bit to charge me for the next full month is something i've never seen before.
Old number shows to some contacts after porting
So I signed up to Telus and got assigned a number, then I ported my Koodo number over into this new Telus account. Confirmed the port, account shows the Koodo number, and I can call and text that number. But some of my contacts when I text them, it shows the original assigned number by Telus. Why is that so? But when I call that number, it says number is not in service. Note this is happening to some contacts, not all. And its been over a month since the port.
