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Shareable vs Non-Shareable Data plans
Looking at the different prices points and some are Non-shareable and some are shareable for the Data. I am not planning to share data with other people (cell phones) on an account, just want to add an iPad Cellular type device to a plan both devices for me. Can this be done with a Non-Shareable plan?
Billing Errors And Wait Times
I switched to Telus Mar 3/26 and received my 1st bill today $185.00!!!. I agreed to 2 phone lines at $40.00/ line and my 1st bill isI would like to know why we have to wait so long to speak to an agent, put on hold for 45minutes, agent came on and forwarded me to the Loyalty Dept! Another 1hr 10min. 2hrs to speak to someone?
First Time NSF Fee Waiver
I am writing because I am a new customer of Telus (activated and opened account in January). On March 4 I was having issues with my bank I resolved with them. On March 5 I realized my automatic payment had not gone through because of that and I paid it immediately on that date March 5 (still early). I now see a $50 NSF fee on my bill for this month and I am hoping I could have it waived as a new customer as I still paid the bill, it is the first one I've had and I was unaware that this was a policy as I wasn't told when activating the account.Unable to change my Mobility to Prepaid from outside Canada
I had to leave the country in late 2025, and I ended up needing to keep my Canadian Phone Number active for personal reasons. I have been trying to contact Telus about having my mobility changed to prepaid so I don’t have to pay such exorbitant prices each month, but they haven’t been responding. The few times I manage to get a customer service person on call, they just keep shifting me across departments for hours on end. Can anyone help me resolve this issue?Port-In Issue
I had an extremely disappointing and misleading experience with Telus that felt very close to a scam. I was contacted by a Telus representative named Zaid Haider Nazar who offered to transfer my existing mobile account from Bell with the promise of significantly lower monthly costs. I was told my new monthly bill would be approximately $35 per month compared to the $66 I was paying with Bell. I was also assured that my existing phone number would be transferred seamlessly using an eSIM process. Based on these promises, I agreed to proceed. During the process I provided personal identification including my driver’s license and authorized the transfer of my number from Bell. However, after multiple phone calls and emails attempting to clarify the situation, I discovered that none of the promises were honored. Instead of the $35 monthly plan that was advertised, I was placed on a plan costing approximately $80 per month. On top of that, my original phone number was not transferred as promised and I was assigned an entirely new number. This experience has been extremely frustrating and has wasted a significant amount of my time trying to correct the situation. The fact that my personal information was collected during this process makes the situation even more concerning. This kind of conduct feels predatory and misleading. Promising one price and service to lure customers away from a competitor and then delivering something completely different should not be acceptable business practice. In my opinion this raises serious questions about fair competition and consumer protection. I feel completely misled by the information provided and by the lack of transparency throughout the process. Customers should be very cautious when approached with these types of offers because what was promised and what was actually delivered were completely different [mod edit - private info]
Bill Download Issue
ok i cant believe that that the extent of customer service for a service that i have paid more than 20000 over the years foe comes to a forum page but my problem is that i cant get my bills emailed to me i dont want to log on to the portal to view my bill i just want a email pdf of my bill the only thing that i get is a zip file that i cannot open is there a logical reason why it cant be sent as a pdf file i spend a small fortune for this service it shouldn't be to much to ask to receive my bill;Promotions department
I kept getting calls from Telus Promotions about getting a new phone. Finally said OK. I am getting emails from Telus, and even got a phone sent to me, but it was the wrong one. Now I;ve had to put the order through again, and it is very confusing. And i have to talk to a Telus customer service person and get it confirmed. Why does it have to be so difficult, I:ve spent hours on the phone putting in the order, re-putting in the order, etc. Does Telus want people to upgrade their phones or not?
