Mobility Products and Services
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Cellular connectivity

I had contacted Telus technical support about cellular connectivity and I was contacted by senior tech support. His name is John. I was told that in a built-up area with one or two multi-floor condo towers (and low-rise to mid-rise density elsewhere)...

cdnguy80 by Just Moved In
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I NEED HELP

I lost my sim card 2 days and got a new one yesterday. I signed into the mytelus app and changed the email since it was my dads before and then began the process of switching the sim. When it came down to the 2FA verification i was given the option t...

Resolved! Is this number legit Telus number?

Got an email for a Telus promo. Number on the email is 1-833-880-8828. Rep asked me to create a new account and do credit check with Drivers licence, credit card or SIN. Called back from 888-811-2323 Are these legit Telus numbers?

Jman by Just Moved In
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Mobility Sales Promotion: I

I'm receiving multiple calls per week (sometimes per day) for different people offering me a Telus mobility account or special deal. Are these scam marketing calls or is Telus actually authorising these sales agents?

Resolved! No service on pre-paid plans - 2 accounts

Hello, we have two pre-paid plans with Telus, both are on the $100/year prepaid plans. Both lines are down all of a sudden. We can not make or receive calls. We have tried rebooting the devices and still nothing. Calls from others go to voicemail. Ca...

BarbKW by Neighbour
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Continuity question

Real question … not a complaint.I’ll try to explain this briefly.I have several iOS devices. My iPhone 16 with the latest iOS update, using an eSIM with Telus, works just fine. I have an iPad and allow calls/continuity to/from it … so, I receive call...

Mobility for good

I was just recently told about this from someone in a program I am going to take, they didn't specify that I needed a number to sign up for mobility for good after aging out of the system, but the reason I was going to was to get a number because I c...

charged without activation

i havent recieved my sim in the mailbox and i just got an email saying they have started charging me on my account when my sim hasn't even been activated nor recieved. I went inperson and just to get the same sim i was asked to pay for it, what am i ...

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