Recent ActivityMost RecentNewest TopicsSolutionsMyTelus App not loading - stalls on white screen after first load I’ve been trying to use the MyTelus app for days now and after it’s initial load where I can see my profile, a white screen will pop up and a green circle will try to load something but then stalls o...5G and LTE Mobility Signal in Lavington BC Restoration Lands is the owner and developer of the Okanagan Industrial Eco Park in Beautiful Lavington BC . Because of the location of the Tower that serves this area, the 445,000 Sq.' Building, and...Shipping label to return device takes days to receive?? Hello, I'm getting frustrated with Telus as a simple email apparently takes days to receive. I have an old phone that needs to be returned under their bring it back plan. I went to one of their p...Black Friday deals: can I order online or do I need to call? I have an existing Telus Mobility plan with Telus. I'm seeing some Black Friday deals, if I order the Black Friday plan online, will it automatically cancel my existing Telus plan or do I end up with...Google Play Charges to my Telus Bill Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my wa...Assistance with Fraud Claim and Account Access I was involved in a fraudulent issue related to Telus in August 2025 and the matter has been outstanding for more than 3 months. No one at Telus is willing to help me. Every time I call Telus, the ...Cancelling a mobile (cell ) pay as you go hi does anyone know how to cancel my Telus pay-as-you-go please. I'm over in the UK now so don't need now. I've tried MyTelus I couldn't find that option. I ended up with a bot which did eventually g...Poor customer service! Dear Telus Customer Support Team, I am writing to formally express my dissatisfaction with the customer service experience I had during my recent call to your support line on around 6pm on Nov 20...Very Weak or No Signal When trying to make a call, I get the error "Not registered on network". Sometimes if I move to a different area of the house I will be able to call out, but the call drops while dialing, never conne...SolvedVery weak signal I have been a Telus mobility customer for over 20 years but I am about to switch soon to Rogers. This is based on the terrible signal quality I have been dealing with for the last few years. I live o...