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Finish Setting Up: Download the Telus App, which I’m already using to see that message
Why does the app tell me I’ve only completed 1 out of 3 tasks when I open it, then change its mind to 3 out of 4 when I tap on See Remaining Tasks, and the 4th task is to download the app… the app I’m using to read that I haven’t downloading the app. The Telus app needs to check itself before it wrecks itself. It can’t even tell that IT IS the Telus app. Are the people working on the Telus app that bad at their job?
Mobility Account Issues
On January 27th I received a promotional email from Telus for more data on a 5G postpaid plan, and a Pixel 10 on a 2 year payment plan. On January 31st I called Telus to inquire about whether I qualified or was eligible for the promotion and I was told yes I was. So while on the phone with that same person we began switching my provider to Telus. 4 days later after having been through the following (1) No cell service for over 3 days, and needing to find alternatives to legal and personal texts. (2) No follow up email after getting disconnected during the set up call. (3) Still not able to receive emails from Telus at either my Protonmail or Gmail, and talking to technical support about it yielding no solution. (4) Being told to wait longer for service when that wasn't the issue at all. It was an Esim issue on Telus's end. (5) Hours spent on the phone. Needing someone to babysit my 1 year old so I can get service. I understand that is not all Telus's fault, but when I just so happened to off-handedly mention my rate to a representative two days ago (because I can't seem to yet register for MyTelus), I was told I was paying more than the promotion indicated, and man that draws the line. I'm livid. After all of that and a week later, I get told that the promotion only lasted 1 day and now I don't qualify. The only reason I went through all that was because Telus sent me an email, I didn't go looking for some better deal, and I asked explicitly multiple times on the first call whether I qualified, and I was told yes. I even reiterated details of the deal. That's the only reason I switched. To experience this kind of dishonesty and deception and lack of integrity.. I don't know if I've ever been so angry and mistrusting of a business before. I don't even understand why pay a marketing department to piss people off. The whole point is to attract me as a customer with that deal. I'm baffled as much as I am upset. This is unacceptable.
To whom it May concern
To whom it may concern, I’m writing again to request a review of the GST/HST charges on my account. I have contacted your support team multiple times regarding this issue. I recently spoke with your agent, Michel, who advised that the increase in late fee charges is tied to my outstanding balance. I’m requesting clear clarification on how these fees were calculated, and why the increase is proportionate to my balance. Specifically, I want to understand the basis for the relative increase in fees compared to the amount outstanding. I would prefer to have this resolved directly and promptly without escalation. Sincerely.
Ordering Online & Porting Number
Hi there, I am ordering a phone online, with the intention to port over a phone number from Rogers. When I checkout online, I am asked for my rogers phone number and account information, will doing so trigger the porting right away? (i.e. will I get a text message to authorize the porting immediately?) or does the porting not occur until I have received the new phone and activated the new SIM card? Thank you.Pricing issues.
I had recieved an EPP email with pricing on Jan 29th. I was told the deadline was today after calling Telus a few weeks back. Now after going into the first store at seven oaks mall, I am being told it’s only for first time customers and then after leaving and going to another store I am being told the that the offer ended today so I am not eligible. They also said that, yes, they can see my communication with Telus about it but “cant find an authorization code”. Anyone else completely frustrated by the process and lack of honouring extremely loyal customers? I am contemplating taking my lines that are expiring this week, along with my expired contract of home services over to bell or Roger’s at this point just out of frustration alone. I have been with Telus over 10 years!Google Play Charges to my Telus Bill
I canceled my account late last month (but have since re-opened a new account with Telus as I was unhappy with the new provider). My old account initially showed a credit, but that amount is now less and shows I was billed $15 plus tax for a Busuu subscription. Apparently this is some sort of language app. I have no idea how I came to be billed for this. I've since discovered that you can bill your mobile carrier for such purchases using Google Play for android. However, my Google Play account is not set up to make purchases in that way and shows no payments or subscriptions to this Busuu company. So I'm at a loss as to how I came to be billed for this. Naturally, I'm concerned about being billed regularly for this subscription. I've contacted the company in question and await a response. Meantime, I still need some explanation as to how this appeared on my bill.
