Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Phone orders

Is anyone else still waiting for their iphone? Cause i am and still have yet to receive any email updates about shipping or anything.

JaBlake by Just Moved In
  • 4979 Views
  • 12 replies
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Text says u got a refund

I got a text today stating After a Billing mistake, Telus Communications sent you a refund. Then it’s a link I haven’t clicked it as I don’t want too just wondering if this is real, the number is +1 (888) 614-5566

Jayden by Just Moved In
  • 1018 Views
  • 1 replies
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PUK Personal Unlocking Key required for Older phone

I have switched my TELUS SIM card to an older "unlocked" Samsung S8 and it is now asking for a PUK (Personal Unlocking Key). I have been on hold with TELUS phone support for over and hour and to know if this PUK can be obtained online or do I have to...

hughniche by Just Moved In
  • 1348 Views
  • 1 replies
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customer agreement

Just wondering if its normal to send a new customer agreement in French only. I understand Canada is a "Bilingual " Country. I did NOT receive an English copy of the new agreement and have struggled to contact someone who can provide this for me.

janetruss by Just Moved In
  • 952 Views
  • 1 replies
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Bring it back Program

I am looking at participating in this program but what am I paying for upfront?What am I paying for through my monthly payments? If I am paying 20 dollars extra a month does this go toward the phone?and what is my end cost? iPhone 14 Pro MaxDue today...

RadzAK by Just Moved In
  • 1026 Views
  • 1 replies
  • 0 kudos

IPhone SE

Are second or third generation Iphone SE's compatible with Telus' prepaid network?

Bring it back

My contract is almost up and I need to “bring back” my devices for upgrade. I want to do it online and avoid the $50 connection fee. How does it work? I pick out the new device and order it. Do I return the old one right away or wait till the new one...

Mac512 by Just Moved In
  • 1085 Views
  • 2 replies
  • 0 kudos