Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Lost device ( telus wont help)

My 2 year bussiness plan was finishing and I started to get hundreds of calls from telus to renew with them. Long story short i got 5 lines with 5 phones.There where two tracking numbers and two boxes for the phones. One in one box (as it was new lin...

Zeek by Neighbour
  • 1729 Views
  • 3 replies
  • 1 kudos

Resolved! Whatsapp

I cannot receive the verification code from WhatsApp to create an account. The error message says we couldn’t send an SMS to your number. I’ve tried turning off my phone, putting it on and off airplane mode and reloading the app. I spent an hour chat...

Swapping Dual sim/esim data priority S21FE all the time?

Can anyone answer why you have to swap between primary Sim every time I need to download a picture or something in my Messeges from my different numbers? Is it the way the phones are setup on Telus?I've been using private Dual sim unlocked phones for...

sirhc_c by Neighbour
  • 1654 Views
  • 2 replies
  • 0 kudos

SIM card not fitting into tray

Good afternoon I just received a Samsung Galaxy Tab A7 Lite and am trying to put the sim card into the tray. It seems like the card is too wide for the tray. Any other users have that same problem?Thanks

Terry2021 by Helpful Neighbour
  • 2919 Views
  • 8 replies
  • 0 kudos

Android 13 update

I have a Samsung A13 4G. Just wondering if it was suppose to get the Android 13 update a couple of weeks ago. I thought it was, based on the schedule, but my phone hasn't received the update.

Bring it Back Return

My bring it back amount is due the end of this month. I have paid my phone off. Can I bring it in earlier than the end of March date, or do I need to bring it in on the actual date it is due?Thanks!

kalbpear by Just Moved In
  • 937 Views
  • 1 replies
  • 0 kudos

Additional fee from post office for new phone?!

I just ordered a new phone and paid through Telus etc. Now I’m left a note on my door that I need to collect it at the post office with ID (previously it just needed a signature) and owe an additional $37!?!I honestly should have gone in store but wi...

Smarthold by Just Moved In
  • 1170 Views
  • 2 replies
  • 0 kudos

Resolved! Pixel 7 Pro March 2023 Android Update

Does anyone know the day Telus will post the 05Mar2023 Android update? Google says it was released on March 5th. It apparently has fix for screen flicker and resolves difficulty unlocking phone.

ebaylow by Organizer
  • 2552 Views
  • 4 replies
  • 0 kudos

Easyroam Billing Problem

My question is this.I am currently travelling in Asia fro the month of Feb and Mar. before I left I contacted Telus about Easyroam, and they said that I did not need to worry about roaming charges when I am connected to wifi. I have been careful to t...

arthbull by Friendly Neighbour
  • 5217 Views
  • 12 replies
  • 0 kudos

Poor Customer Service

Why is Deb of Billing Escalation Department of Telus Mobility so unreasonable?She is very rigid and kept saying that she followed Telus internal policy. She has no sense of customer service, working in the wrong business.I was charged for 4 day’s ser...

Morerice by Just Moved In
  • 1421 Views
  • 1 replies
  • 0 kudos