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Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Not receiving sms messages

I am not receiving SMS messages to login into my Facebook account I’ve already called telus and have a ticket number I’m not sure what else to do? What can I do ? @users

Im on disability n need help

I have a question, where does one go to help advocate for someone on disability w telus. They took over a grand out if my account after being told i had 90 days to return the phones n they took it out not even a month after while the postal strike wa...

JC7 by • Just Moved In
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  • 0 replies
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New to Telus and very frustrated with service

First of all, why Telus can not hire CSA who can speak proper english ???I was offered couple add-ons for free like INT LD minutes and VVM and had very hard time working with CSA as they don't see any agent notes on my account re free addons and forw...

mps by • Just Moved In
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How many days does it take Telus to resolve a complaint

I’m trying to return my leased devices, but TELUS is insisting that I purchase them, which is completely unreasonable.I opened a case and requested someone to contact me to resolve the issue, but I’ve heard nothing back.This has been the most frustra...

Ishaikh by • Neighbour
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  • 1 kudos

Device Return

Trying to return a phone - on the bring it back program. Telus sent a Purolator waybill to attach to the package. Awesome - but you need to drop it off at a Purolator depot. We don't have one in my community. The closest is almost an hour away. I hav...

Getting a number

Hi everyone, There is a number out there that is not currently registered to anyone, but it appears to be with the carrier of Telus.That said, I was wondering how it would be possible to get that number... I understand that creating a mobility accoun...

Bring it back and Canada post strike!!!

I was due to send back my old cellphone in November on the bring it back program. But Canada post was on strike so I couldn’t. They told me just wait until the strike was over and then send my device in. Now they’re saying they’ll charge me for the d...

Trade in credit less then offered

Beware. Answered all questions for device trade in. Was offered $310 for iPhone 13. They ended up only giving me $155 and I have no recourse. I can’t get the phone back. They said it had heavy wear and deep scratches on the screen. Absolute lie. It h...

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