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Solved
Updated Telus app won't open
Hello to all. I just updated my Telus app this morning on my iPhone 8 running IOS 16.7.10. The app was working perfectly, but now the updated version crashs each time I try and open it. I have tried...
This morning there’s a MyTelus iOS app update that seems to have added back (at least) iOS 16 compatibility.
As part of the app sign in process it wanted me to enter a code from the app I was trying to sign in to though. 😆🤷:male_sign:
Good news, everyone. We deployed a fix yesterday (January 16th) and this should be resolved now. If you haven't already, please check the App store for an update.
The root cause stems from an issue with a 3rd party vendor who we worked with to resolve this. Thanks so much for your feedback and patience!Edit: Marked as solution for visibility.
As the title says, after updating to the latest iOS MyTelus app (4.117.1) yesterday, I can no longer launch the app at all. It flashes white for a second, then crashes/closes. I've deleted, restarted, and redownloaded to the same result. Looking at recent app store reviews, I'm not alone on this.
Was this intentional? Does TELUS no longer wish to support older devices running on the latest iOS version available? Or, hopefully, this was an oversight.
Please fix this ASAP, or at least roll back temporarily so we can get a working version of the app again!!
Hi, I don’t believe this was intentional in terms of forcing users to upgrade their devices. I would not upgrade if the app permanently no longer worked on my device, but I might consider switching providers.
I'm In the same Situ....
typically I will wait to do update....
unfortunately Not this time...
I need call control to be avail. !
Anonymous
please Fix
