I was watching YouTube on my phone last night over my home WiFi and at 11:36 I lost my Internet connection. I checked my TV and it was out too. So was my cell service. So was my wireless (i.e. cellular) home phone.
I then discovered that it was not just me, my neighbourhood, or even my city (West Kelowna). They were out everywhere in (at least) the greater Kelowna area. It was restored sometime between 2:00 and 4:30 AM. Telus's outage page (that I was able to get to after using KGH's WiFi) didn't even list it!
I found out through local news this morning that it was because Telus was doing "routine, scheduled maintenance". Really? "Routine, scheduled maintenance" that takes out every single form of communication for 3-4 hours?
Everyone should make sure to call Telus and demand compensation for this critical loss of service. Especially since it was not due to any natural or otherwise unexpected causes. There could have been serious consequences had someone not been able to reach anyone in an emergency. I don't care if it was the middle of the night. Thousands of people work night shifts, etc. and emergencies can happen at any time.
