I was offered 2 years of disney+ as part of the promotion when I got my new phone. But when I try to redeem it once I login to my telus account it shows a charge of 12.99$ per month. How do I fix this.
I signed an agreement on Nov 30 2024 , it was about a $15 bill credit for my mobile service , and it last for 24 months. However, I just received the bill and found that the $15 bill credit didn't apply. Would you explain what happened?
Hi,I’m currently living in Korea and haven’t used my phone at all, but my mobile bills for last month and this month are higher than usual. It seems I may have been overcharged for roaming services, which I did not use. This same issue happened last ...
Hello,My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones. Since upgrading, I'm not able to send RCS messages with Google Messages to iPhone users that have RCS messages enable...
Opened new Telus mobile plan (TUES). Suspended Account (same day): After Document submission to [email protected] (day-2); Sent two email of 2x ID documents within 3 days (FRI today). Also visited Telus Store today to show 3rd ID doc to Telus store ...
Telus made me an offer of a bill credit and waiver of remaining device balance if I renew for iPhone 16 series phone. But, when I try to order the phone, it wants me to pay the device balance and no mention of a bill credit. I’m scared to pull the tr...
I purchased a Telus prepaid, registered the account and logged in, I have a temporary telephone number. I dial 611 with my new telus sim installed, it forces me to deal with a virtual assistant, I asked for help to Port number in from my old carrier,...
Telus has been overcharging me every month and added a random new phone number to my bills. I have called for 2 hours yesterday only for the agent to hang up on me. I am feeling so helpless and don't know how to deal with this company anymore... HELP...
Hi, I really need someone's help. I can't make or receive any calls. Tried to contact Telus Support Team via Virtual Assistant, but it gave me a phone number to call for assistance, or registered me for a callback, which I, of course, can't receive. ...
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