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Data Use

Sherry_from_NS
Just Moved In

I need support and since Telus doesn't offer 24/7 real people, I am reaching out here.

I have my a second phone for a parent that I have turned data off (they only need to make and take phone calls - no texting, no internet) yet my invoice shows data usage daily?  Anyone know why?

1 ACCEPTED SOLUTION

polecat
All-Star

@Sherry_from_NS @NFtoBC  Data was  blocked completely on my prepaid flip ( now a samsung j3 )  Had to have Telus block from their end. Always a little data before i had it blocked. 

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3 REPLIES 3

NFtoBC
Community Power User
Community Power User

How much data is it using, and what phone is it? Many phones will connect to the data network and transfer a few bytes of data when first connecting to the network. There may still be a setting Telus can change on the account to fully block data use, which requires you to call them to apply.

 

NFtoBC
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polecat
All-Star

@Sherry_from_NS @NFtoBC  Data was  blocked completely on my prepaid flip ( now a samsung j3 )  Had to have Telus block from their end. Always a little data before i had it blocked. 

xray
Hero

You can get the data turned off at the account level.