Internet & Home Phone
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Poor upstream speed.

We have 25Mbps service but cannot play online games because our upstream speed is under 1Mbps most of the time and if we pull all other devices off the network, may get 1.2Mbps (tested multiple computers) which is still too slow for many games. My do...

Someone9 by Friendly Neighbour
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  • 5 replies
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Resolved! TV & Internet over one cat v for my shop.

I have a cat v cable that goes out to my shop. When I plug the cable in the router and a patch cable from the LAN port to my optic box the internet net works but the tv won't work. When I plug the cat v cable from my house straight into the optic box...

Jamjam by Neighbour
  • 6092 Views
  • 8 replies
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Resolved! PureFibre installation harrassment

I have received a letter from Telus FibreUpgrade re. copper network will be shutoff by August 15, 2019 in my neighbourhood. Can they actually leave me without a phone feed if I don't want nor need the Purefibre network? This is what I found on the Te...

Resolved! Username for router account

Hi,I recently installed a new router and I need to know how a person is supposed to change the (default) username assigned to the device when I set it up. I know there's an option available to change the password... in at least two locations, however...

Internet access without account?

I recently moved in with a new roommate. When the previous roommate moved out, they cancelled the internet but the T3200M wifi modem was left connected. It has been a few months now and we are still able to access the internet without having an accou...

sdee by Just Moved In
  • 2619 Views
  • 1 replies
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Resolved! Shaw Bluesky VS Telus Fibre(Optik tv)

https://community.shaw.ca/docs/DOC-17856 so a BIG BLUESKY TV UPGRADE!! 4k BLUESKY SET-TOP BOXES, NEW CHANNELS, AND ETC... SO WHEN WILL TELUS OPTIK TV GET A MAJOR REVAMPED SYSTEM, ISNT THERE SYSTEM AND ALL ALREADY IPTV AND THERE SLOWLY FALLING BE HIDE...

Question regarding cancellation of home internet.

Hi, I called in this afternoon to cancel my home internet (month to month, no contract) and everything seemed to go smoothly. Hour or so after ending the call I have not received any confirmation via email the call took place or that any changes to m...

Resolved! Webmail bug

How do I report a bug in Webmail? When using Chrome, the X in the corner of a mail message tab will not close the mail. You have to click on the close button. The X works fine in Firefox. Also, in Chrome, a window opened up by a search cannot be clos...

Telus Fibre install in my house

The white box will be in my furnace room in one corner of my basement. I currently connect my modem to a telephone outlet upstairs in another corner of the house. Will the Telus Fibre signal be routed to my modem through the existing phone line or wi...

Nivende2 by Advocate
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  • 4 replies
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