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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 144359 Views
  • 320 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 60422 Views
  • 43 replies
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Do I need emailed waybill for equipment return?

I had my Internet cancelled today and the return equipment instructions gave me a return ID # and said to give that to Canada Post and they will print a waybill. Is this the best way to return the equipment? I've heard a waybill will be emailed but I...

Siesta by Neighbour
  • 50 Views
  • 1 replies
  • 0 kudos

Hi folks

Hi folks so I recently bought my own wifi router a tp link BE9700 I have it on partial bridge mode the nah20t. My Telus white MOCA connected to tp link deco shows the ip address in Abbotsford be9700 wifi 7 shows I’m in Campbell river is this normal? ...

Adila2 by Helpful Neighbour
  • 60 Views
  • 5 replies
  • 0 kudos

Telus Tv+ login failed errors

I'm a new subscriber to internet and tv with TELUS, no matter the device I try to use I cannot log into my TelusTV+. I get the errors "Login Failed ERR_AGL_ACN_3545" on the app, and "Account associated with access token is unknown or not found" error...

ScoRobs by Neighbour
  • 83 Views
  • 5 replies
  • 0 kudos

Open DNS for one device

Hi and thanks in advance for any help. We just got my son his first laptop. I would like to use open dns to filter adult and mature content. To do this, I would like to set up one wifi ssid for him to use. I know the T3200m does not allow for individ...

tonyrage by Friendly Neighbour
  • 87 Views
  • 6 replies
  • 0 kudos

PureFibre conversion issues

Two items:1) Telus will not meet their July 15th PureFibre conversion deadline at my house -- the detailed explanation is too long to post in this forum -- hope I don't lose phone and Internet connection2) I don't know if the fiber optic cable is lon...

DaveX by Neighbour
  • 76 Views
  • 1 replies
  • 0 kudos

shark week

Will there be new discovery channel content on USA Network, specifically shark week shows.

Why Even Call Me?

I just received a phone call from someone at Telus overseas, asking how I was doing. I said "Bad" as my bill increased out of nowhere in March.Peewee agent proceeds to completely disregard my response and reads his script, "we wanted to make sure eve...

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