05-31-2019 01:19 PM
Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!
Solved! Go to Solution.
08-17-2019 10:42 PM
An apology to our TELUS.net email customers -> https://forum.telus.com/t5/Neighbourhood-Blog/An-Apology-To-Our-TELUS-net-Email-Customers/ba-p/99078
05-31-2019 06:55 PM
06-02-2019 10:45 AM
Valid point! Do you know what is an equal annoyance about this two day (so far) email service outage? While you are on hold waiting to speak to TELUS technical support about a status update, annoyance is hearing an advertisement on the line telling you that TELUS has the best network services in Canada! How ironic!!
06-03-2019 01:37 PM
So True! I am so frustrated. No email for three days now.
06-03-2019 03:38 PM
Any chance that I am not the only one with no email in Bonanza Alberta nothing since Friday
06-03-2019 03:58 PM
06-03-2019 06:28 PM
Brutal! Email gridlock. Just received a couple messages originated from senders nearly two days ago. Can only get the message body, cannot download attachments. Probably the whole system throttled back to recover.
06-01-2019 06:18 PM
Would nice to be notified as to how long this may take. I know they're working on it but is the ANY idea as to when repairs will be made. a day, a week, ??? This is carrying on way too long with no one providing any answers..
06-01-2019 07:53 PM
It would be a nice customer service touch if someone from telus posted periodic updates here on something that's widespread like this. I just asked on chat. Answer: "Currently working on it. Some people have service again, some don't. Hoping all fixed by the end of the day..."
I'm metro vancouver, mail down since yesterday, landline is fine.
08-28-2019 02:08 AM
Does any else share my dismay that, after this extended email meltdown, the CEO of Telus has been conspicuous by his total absence?
06-01-2019 09:05 PM
I can send, just not receive. Is that the same for everyone?? Recent retiree here. These things didn't happen when I worked there!
06-01-2019 09:50 PM
This is day 2 for us that we can't send or receive! Some notification from Telus would be appreciated. I know they must be working on the problem, but very poor customer service.
06-01-2019 11:10 PM
06-03-2019 06:17 PM
I can do the same Gregg! Same here, retiree, and never happened when we worked there. This is now day 3, and I need to have it working.
06-01-2019 11:31 PM
On here: https://forum.telus.com/t5/Service-Status/tkb-p/ServiceStatus it says that at 5:45pm Eastern today, the e-mail problems were "mitigated." An interesting choice of words. I'm still having the issue and it also started yesterday for me.
06-03-2019 12:23 AM
06-03-2019 05:54 AM
It's almost better not to offer service status updates at all, than to provide them, and then stop. Dead air since Saturday. I called tech support after 2 a.m. PST Monday. They're still waiting for an update on their dashboard. They said this outage was worse than the one before...that servers and log-ins are being affected.
06-01-2019 11:35 PM
Hey All!
You can always check here for service updates: https://forum.telus.com/t5/Service-Status/TELUS-net-Webmail-Intermittent-error-when-accessing/ta-p/9....
We thank you for your patience and we are working diligently to get things back up and running as soon as possible.
06-02-2019 11:07 AM
Enough! We need clear and more frequent updates as to what is happening and when the email issue will be fixed. This is unacceptable for a communications company...
I presume there will be compensation for this serious interruption. Patience running out.
06-02-2019 05:51 PM
I recall speaking to a TELUS Rep the last time this issue was happening on Day 2 and was told I would get compensation on my next TELUS bill....still waiting. This is so frustrating for me let alone all the people who rely on this service for their occupations!
06-02-2019 09:28 PM
Trash talk from you now???
Post to the people you took input from here !
Useless service function is not something you should be flippent about. Spoiler alert - you should be fired.
@Nicole-Natassha wrote:Hey All!
You can always check here for service updates: https://forum.telus.com/t5/Service-Status/TELUS-net-Webmail-Intermittent-error-when-accessing/ta-p/9....
We thank you for your patience and we are working diligently to get things back up and running as soon as possible.