05-31-2019 01:19 PM
Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!
Solved! Go to Solution.
08-17-2019 10:42 PM
An apology to our TELUS.net email customers -> https://forum.telus.com/t5/Neighbourhood-Blog/An-Apology-To-Our-TELUS-net-Email-Customers/ba-p/99078
08-18-2019 11:34 AM
Ok that’s funny. But what’s with the random ordering in the inbox?
08-18-2019 11:39 AM
You must be so disappointed in your lost investment opportunities.. I tried this morning but got caught in a go back loop,, go back..go back..
go back... go back... i'm getting dizzy,,,,,,,,, when I stand up again I'm going looking for an external server...
08-18-2019 11:51 AM
...so I tried a different mailbox and tried to change the password when from the login screen it didn't recognize my user name or password (not sure which one, Sir Telus won't tell me) and guess what>>>
not sure I even have a help desk anymore... and I guess the Directory is at an important marketing meeting ... deciding how many 55" 4k UHD TV's we're all going to get when they send us our offer by email...
08-18-2019 02:21 PM
Same problem here...that login page just sits there and dares me to try and make it work ! Strange thing is, I can login to the Outage Update page using the exact same name & password..guess there must be 2 of me !
08-18-2019 02:36 PM
08-18-2019 11:12 AM
Thats not true, and how would I know who to contact to get them to resend? So I get an INterac that gets bounced. How would I know? Orr an email from cra? How would I know?
Support first stated that emails will be received. That information was wrong. And needs to be corrected, not just left out there. You are saying It is now possible that Some “delayed” emails may never be received.
08-18-2019 11:20 AM
And why are they not coming in in the order they were sent to me?
08-18-2019 11:34 AM
Tarosujimoto how would you know the order? CRA does not use emails of any kind. If it says CRA it is a scam. If you think there is some banking info or some credit card thing you better get on the phone and make sure.
08-18-2019 11:39 AM
Polecat, cra, like many other agencies, including Telus billing, uses online mail. Like this one received a week ago.. which if sent to me between Thursday and today would not arrive.
English version *** La version française suit ***
Dear DONALD M BOYKIW:
The Canada Revenue Agency (CRA) sent you new mail online called:
Instalment reminder
This mail may require your attention.
If you have My Account, log in and click on "View mail" to read your mail.
If you signed up to receive mail online but don't have My Account, go to the CRA web page to register.
This is an automated email message. Please do not reply.
Version française *** The English version precedes ***
Cher/Chère DONALD M BOYKIW :
L'Agence du revenu du Canada (ARC) vous a envoyé du nouveau courrier en ligne intitulé :
Rappel d'acomptes provisionnels
Ce courrier peut nécessiter votre attention.
Si vous êtes inscrit à Mon dossier, ouvrez une session et cliquez sur « Voir le courrier » pour lire votre courrier.
Si vous vous êtes inscrit pour recevoir votre courrier en ligne, mais n'êtes pas inscrit à Mon dossier, allez à la page Web de l'ARC pour vous y inscrire.
Ceci est un message électronique automatisé. Veuillez ne pas y répondre.
English version *** La version française suit ***
Dear Xxxxxxx
The Canada Revenue Agency (CRA) sent you new mail online called:
Instalment reminder
This mail may require your attention.
If you have My Account, log in and click on "View mail" to read your mail.
If you signed up to receive mail online but don't have My Account, go to the CRA web page to register.
This is an automated email message. Please do not reply.
Version française *** The English version precedes ***
Cher/Chère xxxxxccx :
L'Agence du revenu du Canada (ARC) vous a envoyé du nouveau courrier en ligne intitulé :
Rappel d'acomptes provisionnels
Ce courrier peut nécessiter votre attention.
Si vous êtes inscrit à Mon dossier, ouvrez une session et cliquez sur « Voir le courrier » pour lire votre courrier.
Si vous vous êtes inscrit pour recevoir votre courrier en ligne, mais n'êtes pas inscrit à Mon dossier, allez à la page Web de l'ARC pour vous y inscrire.
Ceci est un message électronique automatisé. Veuillez ne pas y répondre.
08-18-2019 11:42 AM
Yo can tell the order via thread. I got 2 replies to the original email sent to me before the original email.
and I also got forwarded an email to me in which I was one if the original addresses.
so yeah, the inbox is a real mess.
08-18-2019 11:45 AM
I could also send you a copy of the telus ebill that I got Monday. But you get the point. Tm to go back to paper billing since telus email is apparently not reliable enough to send a telus ebill.
08-18-2019 11:53 AM
I'm now getting emails in Red Deer...though not any of the ones from the 3 days of the crash. And my wife is NOT getting emails...even though we're on the same account.
08-18-2019 11:55 AM
And I just sent an email to myself via a different provider. It did get through via telus webmail, but not via outlook.
08-18-2019 11:57 AM
OK, now it did...at glacial speed.
08-18-2019 12:07 PM
Polecat, are you sure about the bounce back? Because none of the guys who just I spoke with who sent me an email in the weekend got a bounceback.
08-18-2019 12:21 PM
I know it’s a necessity in today’s age to have people put out standard company approved messages but it still doesn’t change the fact it’s annoying seeing the SAME cut & paste comment from Tech Support “we’re sorry for any inconvenience we may have caused you.....we understand how email is important to you...we fully appreciate all you patience....we are working around the clock”. Might as well have bot make those posts. Re: Twitter.
08-18-2019 12:38 PM
08-18-2019 12:42 PM
Providers Like telus, iCloud and shaw?
So no bounceback means no way of knowing who sent you an email.
I don’t think there was any bounce backs to start with, just a black hole in your servers, unless you can show me one.
i guess the resend solution isn’t a solution then....
08-18-2019 12:43 PM
And what about the random ordering in the inbox? Just another annoying result we have to deal with?
08-18-2019 12:51 PM
08-18-2019 12:56 PM
So is it safe to conclude that if emails from those missing days aren't here now they are toast?