Forum Discussion
Solved
T3200M not wired for Gigabit from ONT
Hi all,
Yesterday I upgraded my Internet from Telus 75 to PureFibre Gigabit. I was noticing that I was only getting/maxing out at 100mbps through the T3200M (ethernet and wireless).
That's when I went down to the basement where my ONT was and connected an ethernet cable directly to it and got the Gigabit speeds. I noticed that the ethernet bridge between my T3200M and the Telus ONT has been substituted by, to me, what seems like an ethernet to DSL adapter? This would make sense why I am maxing out at 100mbps when connected to the T3200M.
I would assume I would need a technician to fix this?
Anonymous wrote:Yes your home phone line will not need to be changed , it is ok as it is from the ont to the ethernet , adsl adapter.
you would need a minimum of 100 m or longer , custom make ethernet cable from the ethernet port ont modem to the T3200M.
Telus only provides a standard 5ft ethernet cable. Do you know how to run the ethernet cable from your basement to your main floor?
You do NOT want an ethernet cable over 100m as that's the max length a run supports. Telus provides more than just a 5ft ethernet cable.
jjdinks If you are unable to bypass that adapter and get an ethernet cable pulled through and connected to where the T3200 is, please call Telus. If they installed that adapter and it's limiting your speed, they will need to correct it. If there is a coax jack near where the T3200 is located, they may even be able to put a MoCA adapter where the ONT is located and use coax to get the signal to the T3200.
15 Replies
Replies have been turned off for this discussion
- Nighthawk
Community Power User
Anonymous The ONT is not the issue. The tech that installed the fibre / ONT would have disconnected the DSL and phone lines. If the line was connected to the phone jacks on the T3200, there would be no internet.
- Nighthawk
Which port on the T3200 is that adapter connected to? Is there another adapter at the T3200 also? How far away is the T3200 located?
It is connected to the ethernet WAN port on the T3200.
The T3200 is located upstairs and a little bit away from the ONT, so it is not directly underneath the ONT.
So it goes. ONT out on LAN1 via ethernet to the ethernet to DSL switch then upstairs theres a ethernet wall outlet that is connected to the T3200.
I assume it is this adapter that is making my T3200 not give Gigabit speeds.- Nighthawk
How recently was the fibre installed? If fairly recently and if you have the installers card, maybe reach out to them. If not, I'd recommend reaching out to support to get a tech out to ensure you're able to get gigabit to the T3200. I've never seen them use that type of adapter before. The big issue will be if the line leaving the adapter and going upstairs only has 2 pairs of wires in it like a regular phone cord. If it does then it's physically incapable of delivering gigabit speed. Gigabit needs all 4 wire pairs on the ethernet cable.
