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Outages

Berge
Just Moved In
Have been without internet and Telus TV for 4 days. No one has come to see us, nobody is helping us get connected. Can we cancel our Telus contract to move on to a new provider without penalty? Every time we talk to them, they say there’s somebody on it. I am so tired of chatting and talking to people on the phone that are making empty promises and the long wait time is just to get through to somebody.
1 REPLY 1

NFtoBC
Community Power User
Community Power User

In the Contact Us section at page bottom is an option to escalate your issue. I suggest giving it a try.

 

I doubt cancellation would occurred without penalty.

 

NFtoBC
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