Forum Discussion
New Google Sign-in and Telus Email
Google updated their sign-in pages a couple days ago. Now my Chromebook is constantly trying to sign-in to Drive and Docs on my Telus Google account. Telus email uses the Gmail platform but they have all other Goolge services turned off (Maps, Drive, Docs etc.)
This was not an issue prior to the update. Does anyone know how I stop Google from tryiing to sign me into these blocked apps? I have 2 Google accounts and am not having any issues signing into my non-Telus Google services.
I could remove my Telus Google account from my device, but I am not sure if that will also stop me from receiving my Telus emails on my Gmail App.
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- Android Build Number = UQ1A.240205.002
- App build number = 1.24.072.02.90
- Device/Hardware = Pixel 7
- Network Service = 5G and WifiHere's what you can do to fix this annoying issue. Go to "settings" "accounts" "manage accounts" then scroll to where you see your Telus email address and click on this account. Then you can either "remove account" or, if you're uneasy with that, just click on "sync account" and unselect everything. We've all been getting these messages because our devices are trying to sync our Telus account with Google apps and that won't work.
I tried that last week on both devices and I still get the notifications.
SmoresGuyTELUS Team Member
Hey Everyone. We have opened a ticket with Google and will provide updates as they are made to TELUS from Google.
If possible, can you share the following details with me, via a direct message, so we can provide the details to Google for troubleshooting?
- Android Build Number =
See Home > Settings > About [Phone/Tablet] > Build Number
- App build number =
See Home > Settings > Apps or Applications [> Manage Applications] > Docs > on top or bottom of the screen is the version number
- Device/Hardware =
See Home > Settings > About [Phone/Tablet] > Model number
- Network Service =
Please indicate whether 5G/4G/3G/Wifi/Offline (e.g. airplane mode) when you experience the issue.Thank you everyone for flagging this issue.
- SmoresGuy
Hey Everyone.
Thank you for your patience and feedback on this issue, and the example details you provided. This has been helpful with resolving the issue.
We have been able to work with Google on the issue and they have made a change to reduce the frequency of the alerts. They are working on a full fix and will have this completed for us soon. I have noticed that my frequency is much lower now and I am not able to reproduce the issue as much as I could before.
The one app that is still pretty consistent is Maps, which we have raised back to to Google and they are working with the team on resolving.
As more updates are provided, I will continue to provide them to you here.
Thank you!
Cannot access google play store. The error message ...there are no apps to install, since your administrators haven't made any available to you yet!
Looks like my google maps issue might be solved.
very frustrated and will likely cost me 200.00 for game tickets I cannot download to my android phone for tomorrow. July 12th
This is a very big issue, telus.net email and core google services (Maps , Docs , Sheets etc... has been poorly handled for years ..)
I am sure EVERYONE with an Android device and Telus.NET email (With google services disabled .. ) has been getting this issues these last weeks ..
Samsung S20 FE
- Build Number - TP1A.220624.014.G781WVLSCHXA1
- Network Service - All Modes , Mostly 5G but this is not a factor
Can A telus Customer open a Support ticket WRT this ?
- Android Build Number = UQ1A.240205.002
- App build number = 1.24.072.02.90
- Device/Hardware = Pixel 7
- Network Service = 5G and Wi fi
I too noticed this issue on February 22, 2024. I have a Gmail account as well and my Telus account started to notify me with Google Play services "Sign-In Requests". I spoke to Telus Mobility support and explained this issue. They put me on hold for 7 minutes and came back to tell me the information that I already provided to them at the beginning. Obviously we don't get the support that our plans pay for.
I am having the same issue. Disabling Google Play notifications is not a solution. Please fix this.
- Me too. It's driving me nuts. Telus needs to fix this. The general Telus # gave me a number to call but it doesn't work because my phone isn't Telus, my Internet is.
Ugh. I tried removing my Telus gmail account and, as suspected, it removed it from the Gmail app as well. I turned account notifications off for my Telus Google account, so it can keep trying to sign-in all it wants. Out of sight out of mind I guess.
I am having the same problem as well which started a week ago. Need a proper solution that either prevents the telus.com account from logging in or allow the telus.com email to complete the login and stop the error notifications. Disabling play service notifications is a temp hack and not a solution
- I also had this issue starting Feb 23rd and it was driving me crazy! I ended up removing my Telus Google account from my phone. I can still check my emails because I use Outlook rather than Gmail and added my Telus account as IMAP. But who knows what else I lost access to.
- If you were receiving sign-in requests from Google Play Services, turning off all notifications from your (Telus) Google account is probably overkill. I was able to stop the sign-in notifications on my Android 14 phone by:
- Settings
- Notifications
- App Notifications
- Google Play Services (toggle off)You are right. Bad wording on my part. I had turned off account action notification specifically for my Telus Google account on my Chromebook only.
