Misleading Equipment Upgrade Offer

I’ve been a loyal Telus customer for about 40 yrs. They send me a message saying renew your plan with us and get free equipment upgrade. The equipment I have is about 15 years old.

So i called in and did that. The rep i spoke to said, ‘you will be getting new wifi and Telus TV equipment in 3-5 days’ So now it’s over a week so I called Telus. The rep said no you can’t get new equipment unless you are on the 3GB pure fiber plan! Do you want to upgrade to that for an extra 25 per month? I said no (i have 1GB pure fiber now). I’m fine with speed, but i want to upgrade wifi. ‘Well we dont just send free stuff to you’ so i said ok, I’ll cancel my account and go to Rogers/shaw. They ‘transferred’ me to the cancellation dept. Apparently Telus has jerked around ALL of their customers as I waited for over an hour to cancel then gave up. So as usual Telus is doing the old bait and switch. Run away, run away as fast as you can from this scam company