Gmail Migration - New Support Content

For downloading of e-mail, I have been able to get both Outlook 2013 and Outlook 2016 working on separate Windows machines following the migration discussions in this thread (and elsewhere on the TELUS webpage) and in particular the section where it discusses, You have to explicitly tell Google to grant access to your Mail account for "Less Secure Applications."

That said, I haven't done this with other versions of Outlook on Windows nor on a Mac so I'm sorry that I cannot add much more to the discussion...

I have been unable to download my Telus.net Gmail to my local computer (iMac) so I can view them offline and save them for eternity :D.  - I have reached out to customer care for assistance, but they have been unable to help - as they say that my gmail storage should be sufficient (which is actually not the point, I want them downloaded).  Do you have instructions on how best to do this?   Thanks

For what it's worth, I think that this TELUS migration to TELUS e-mail by Google has been VERY POORLY executed. The comments about "not perfect" are far, far from the truth.

Let's look at some things TELUS could have done better:
1)  Third party programs - MANY people use this (i.e. Mail app on Windows, Outlook and others). TELUS should have been WAY MORE PREPARED to provide support on these. A 'change' in how e-mail is hosted should not be an excuse for not providing support.

2)  Poor instructions - my migration was today and it went poorly. I'm somewhat computer savvy (I've built machines and set up new machines for others - predominantly seniors). I did EXACTLY what the instructions said and Outlook wouldn't work. I was on a tech service call for 45 minutes today with TELUS. They were very helpful - all that changed was the order of ONE STEP - that wasn't clear in the instructions.
3)  How about some transparency and communication with customers? This is becoming an achilles heel for TELUS. TELL PEOPLE what is going to happen. Yes your e-mail should be migrated over but it will be completed reordered (the original dates aren't necessarily preserved). This was the same with PureFibre - very limited mention on the need for new cabling to be installed into the house. I knew this and spent three hours doing fishing myself beforehand. This saved the technicians time and holes in my house.
4)  Recognize the limitations some folks have with technology - I've heard MANY seniors say that they have had to get external help from computer specialists or their children to help with this transition.

TELUS needs to spend a LOT more time up front planning changes so that the impacts on customers are mitigated. What should have happened is that the "upgraded" e-mail settings should have been made so that they were discoverable by a wizard.

Calling this "upgrade" as "not perfect" is really minimizing the difficulties that were encountered. TELUS really needs to up it's game in planning changes so that there isn't all this misery.

The Telus Google Mail migration didn't work with Apple email. I had to take time off from work and spent an hour and a half waiting for a rep on the phone only to be told to contact Apple. I told them Apple did not create the problem, Telus did and I expected them to fix the problem or migrate me back. No help, so after 20 years with Telus I'm canceling their TV, internet, and phone and switching to another provider. Unbelievable stupid move on Telus' part. I've never had such poor and arrogant service from any company. Sad day.

I have tried, OH HOW I'VE TRIED, to find a way to reschedule my email migration.  Due to an emergency, I cannot be available for my appointment tomorrow morning.  I've spent hours going through help, support, online topics, phone contact (which merely hangs up on me - 3 times, so far), and there appears to be NO WAY TO DO THIS.

Since it appears I will no longer be able to access my email, as I cannot be available for the migration, does that mean I will permanently be locked out of my email?

If not, HOW DO I FIX THIS???  Is it even POSSIBLE to speak to an actual "person" to seek help, or am I just stuck with a computer generated series of replies which are NOT RELATED TO MY PROBLEM, and do NOT help.

Telus used to offer "service".  This does not appear to be the case any more.  After 40 years of loyalty, I expect better.

I have a question about the Gmail migration and existing Telus email account names vs aliases.

With the Gmail migration, my understanding is that it basically means I end up with a new Gmail account where my username is my old Telus email address, and Telus arranges migrating over my existing data (inbox etc)

I'm not sure if this is same for everyone or just an artifact of having a very ancient Telus email account (long time internet customer), but my existing Telus email account name is a bunch of random alphanumeric characters assigned to me, way back when e.g. of the format "[email protected]"

of course, I have an alias of the format "[email protected]" which I use for everything, including webmail login etc. I don't really even remember the alphanumeric username without looking it up.  Same goes for several family members on the same home internet account

So my question is this:   does my new Gmail account username become my hard to remember alphanumeric "actual" email account name, or my preferred alias?     If the former, then before migration should I rename my account? (looks like there ability to rename in myTelus account page). Or do I have a choice at time of migration

Before scheduling my migration I want to make sure what my new username on gmail will be. 

thanks

My Telus e-mail account was migrated to Google last fall but I've been getting text messages the past week asking to schedule a time to migrate the account again. Is this a different migration of my e-mail account or does this not apply to me?  The only other thought is if there are any other e-mail addresses under my account that have been inactive (but I was told Telus doesn't do this anymore when I asked to create new ones for my daughters last year). 

psl 

I haven't used Telus for email for over a decade, ever since you stopped handling it yourselves and outsourced it to some pathetically incompetent 3rd party.

I currently use Gmail for my personal email, but I'm far from happy with it.

So, if I decide to activate a Telus/Google account:

- Will Google still be rummaging through my emails looking for data to add to their database? Your video claims that agreeing to Google's terms is "just a technicality", but I understand enough law to seriously doubt that statement.

- Will I still be subject to Google's truly annoying security algorithms that lock you out of your account if *they* decide your activity is suspicious? And send security "warnings" every time your IP address changes (hello, DHCP????)

- Will I be required to give them my phone number? I know you said "No" previously, but later posts suggest that this is not the case.

- Will you offer some kind of 2FA that *doesn't* rely on using text messaging which is useless in places with no/poor cell coverage (depressingly common in Canada) and is *known* to be easily spoofed? Something like Yubikey, for instance?

I think I may have accidentally deleted the e-mail, is there a way to get another one?

I don't really understand the whole thing. I didn't even know I had a telus e-mail. I signed up to telus with my g-mail account, do I still need to migrate my telus e-mail?