Forum Discussion
FrustratedTelu1
10 months agoNeighbour
Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" ...
- 10 months ago
We're aware of a bug. We're working on a fix which we hope to deploy soon. I don't have a timeline yet but once we have something concrete, we'll definitely share it with you. Please stay tuned!
*Edit: Accepting as solution to pin this to the top for visibility.*
PL
10 months agoAdvisor
Hi
After 2 years I finally got Fiber Optik 500/500. They put 2 wifi6 plus hot spots and one booster. They won't show up in my app. I had them change the SSID and password on the backend so my devices would connect. They said they should automatically show up after a few days, but of course nothing. Then when I phoned again, they said there is something wrong with the app and I will have to wait? Is there any way to manually add them? Or connect to them to change the SSID and password without the app? 2nd question. When they came to install I asked if I could just use my old Telus Wifi extenders but the tech said he was going to just install the new boosters. Not realizing that I would be charged 10.00/month for wifi plus. I told them if it was not a requirement I would like it cancelled and removed, but if they did that would I lose wifi. They said they would cancel but I wouldn't lose wifi. So I see people are selling these wifi6 boosters on Facebook. Can I just purchase and add them and be done in order to get wifi6 plus?
- TELUS_Support10 months ago
Official Support Team
PL We're working on a patch to fix this. I don't have a timeline to share but it's something we're actively working on.
I merged your post with a bigger one and if/when there's news to share, we'll do so here.