Forum Discussion
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list ...
Can anyone access preferences or add a number in their Call Control interface? When I click "+ Add a number" the panel goes blank. The preferences panel has no content. I've tested in Firefox, Chrome, and Edge on two different computers. And I get the same results on the app.
How does this get communicated to the Telus web development team? Chat never works. Twitter/X response is pathetic. Calling in gets agents who are clueless.
Still not working on browser or ios app. Can’t add numbers to lists manually, can’t access preferences to allow failed call attempts to leave voice mail. Hasn't work since September. Tried different browsers, computers, no difference.
On Windows 10 with Chrome:
Working again as of today.
Hi - I was able to finally connect with an agent and he seemed able to reproduce the issue and was trying to reach the appropriate people - but couldn't get through. Based upon your comments I used a VPN to get an east coast address (Montreal in this case - I'm in BC) and call control worked correctly (after clearing my cache). So I think this is an issue based upon the servers or content delivery network serving web pages. It might be affecting BC or west coast users.
This solution of changing VPN works for me too. I'm also in BC so I think you are right regarding it's affecting BC or west coast users only.
- Nighthawk
Community Power User
Using the iOS version of the MyTelus app, yes, I can add a number to the call control list manually.
I tried with Chrome on Windows and was able to access MyTelus and call control. Was able to add a number and remove a number successfully. The Preferences tab gives me a message about sending callers to voicemail but that I'd have to call Telus to add that feature. Other than that, there are no other options under preferences.
