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VinFast
Just Moved In
Status: Closed

I use both Shaw and Telus for the last twenty years and I have to commend Shaw to keep their Call Centre in Canada.

 

English is my second language so I usually have a hard time to communicate with someone in the Philippines where I believe Telus main Call Centre is.  It is much easier for me to communicate with someone who speak Canadian English (even with accent) and understand some Canadian custom.

 

I have to arrange services at Senior Home recently and Telus agent in Philippines does not have a clue on the general layout at Canadian Senior Home.  Today I connected with a Telus agent in BC and she understand the service requirements quickly.

 

Keep your Call Centre in Canada, Telus - just like what you brag about being a GOOD community member!!

2 Comments
Dimo-X
Moderator
Moderator

Assuming you connected to the right department, the agent should've been able to handle the request regardless of their geographical location, but glad to hear the request was handled.

Status changed to: Closed
Amyj
Moderator
Moderator