Enable the Android preference for "Wifi calling preferred"

[dsjstc]

My home and workplace are farraday cages with terrible cell signal.  My phone (Pixel 7, Android 14) frequently gets a moment of good signal and switches from Wifi calling to Mobile calling.  I do not want this to happen, at least not when I'm in these specific locations.

Android has a preference to select "wifi calling preferred".  Telus has disabled this preference.  Please enable it!

[Rocky3]

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@dsjstc wrote:

Android has a preference to select "wifi calling preferred".  Telus has disabled this preference.  Please enable it!

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I use wifi calling and have mobile network preferred mentioned, without wifi calling prefered seen as disabled. Also when calls received with wifi I can see the symbol before answering and there has not been any drop in conversation, so if it is switching while talking I do not notice.

Are you saying you are noticing dropped connections?

[dsjstc]

No, I'm saying that when I'm in my house, my phone often switches from "call over WiFi" to "call over mobile" in mid call, resulting in terrible quality.  The missing "prefer wifi" preference I'm talking about looks like this:

[Rocky3]

Suppose your wifi is not strong in every location, it will switch to mobile as you drop a weak WIFI. But the mobile is also weak. 

I say that as my cell signal strenght does not come and go in bar strenght, but WIFI does have weak spots which would trigger/making mobile stronger. 

Your idea though would eliminate that. I can see their reasonong to do it as they have, to allow WIFI when there is a weak mobile.

[dsjstc]

Yes, your situation is quite different -- in my house, *mobile* strength varies wildly, and wifi does not.  That's why I need this preference enabled.  Thanks for your support, @Rocky3 .

[Uberpete]

Following... I am having this problem as well.   Add to it, that it periodically pops up with a message that wifi calling could not be provisioned and then I need to re-confirm my number and home address to reactivate.   

[Kelso]

I also have this issue. Cell service in my condo is spotty at best and when I'm in my home office (or many other areas), cell cuts out. It's why I turned on wifi calling. So when mobility takes over and then doesn't switch back seamlessly, it's a huge problem. Please Telus, I beg you, fix this.

[Ian_]

I also have this issue resulting in many dropped calls.  Please allow this option it worked very well with a different provider.

[mt1984]

I have the same issues, with dropouts in my house. Enabled wifi calling but it seems to hop back and forth, and callers hear static/dropouts. Please enable the "force  wifi calling option", I would like to avoid changing providers.

[TELUS_Support]

At this time, TELUS does not offer a “force Wi-Fi calling” setting, as the device automatically determines whether to use Wi-Fi or cellular based on signal quality. However, we have forwarded this feedback to our product team. 

[stephanes]

TELUS needs to offer the option to force Wi-Fi Calling when connected to Wi-Fi. In some areas, your mobile signal is so weak or unstable that calls drop or have poor quality, even though the phone insists on using cellular instead of Wi-Fi. I don’t want the device to decide—I want the option to force calls over Wi-Fi when I’m connected to a strong Wi-Fi network. Other carriers offer this option, and it would make a real difference for people dealing with unreliable coverage. I hope TELUS takes this seriously and adds it soon.

[TELUS_Support]

Hi @stephanes we can certainly pass this feedback along. You can always place the device in Airplane Mode to force Wi-Fi calling as a work-around in the meantime

[Schafty]

@stephanes I 100% have to agree with this. I am relatively new to Telus and first thing before switching I asked if they have/offer WiFi calling. Was told they do so decided to switch. This is hole not being able to set WiFi preferred would have been a deal breaker had I known the setting to choose was disabled. I was with Rogers and Bell and both allowed the client to select. I'm kicking myself now. I work in my basement. The Telus signal is 1 bar at best and because WiFi calling is Network preferred, my phone never switches and I'm constantly told my voice is breaking. I don't understand why a company would offer something that can't be used properly.  Quite frustrating I can't control how I want to use my device. Everyone has a different situation, so the provider should allow users to decide what works best for them. 

It looks like this has been a long standing issue which has never been addressed so depending on where it goes in the next month or 2, I may be forced to take my business elsewhere. 

[TELUS_Support]

Hi @Schafty while we understand the sentiment, Wi-Fi calling can be forced if you place your device on airplane mode. While this might not be the best solution, it will help with the issue and with your phone's battery life when you are connected to Wi-Fi and your device has little signal

[Rocky3]

When you turn on airplane mode it turns off blue tooth and WIFI. You then need to turn on WIFI again before it works 100% as WIFI calling.