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Jsusloyal
Just Moved In
Status: Closed

Hi

Am wondering if you would consider having a special bundle price for disabled, and seniors who are going downhill healthwise.   

When one is going through serious life threatening health issues it is hard to be phoning every six months or once a year to get loyalty discounts etc. Especially when one has to be put on hold long lengths of time.  

It is tv and things like facebook that help suffering people forget their problems for a time.  

Am wondering if you would consider a loyalty price that stays consistent long term  for disabled and seniors in downward slide.  

This is reality of life for some - and it would be a great help to those that esp. don't have a support team to take care of such when they are going downhill.  

 

Thanks.  

6 Comments
Kimi
Connector

Telus has no compassion.They treat all of their customers equally. That is poorly. Wait times to contact customer support are ridiculous and they have no call back feature like their competition have.


@Jsusloyal wrote:

Hi

Am wondering if you would consider having a special bundle price for disabled, and seniors who are going downhill healthwise.   

When one is going through serious life threatening health issues it is hard to be phoning every six months or once a year to get loyalty discounts etc. Especially when one has to be put on hold long lengths of time.  

It is tv and things like facebook that help suffering people forget their problems for a time.  

Am wondering if you would consider a loyalty price that stays consistent long term  for disabled and seniors in downward slide.  

This is reality of life for some - and it would be a great help to those that esp. don't have a support team to take care of such when they are going downhill.  

 

Thanks.  


 

NFtoBC
Community Power User
Community Power User

This story suggests embracing technology has greater benefit.

Status changed to: Closed
Scoto
TELUS Employee
TELUS Employee

 Hi @Jsusloyal

 

I just wanted to let you know that your suggestion was passed on to our marketing teams. Apologies for the delayed reply and thanks for the feedback.

mop
Just Moved In

At a time, like this pandemic, what can Telus offer to help one understand a 97year old mom who hasn't the lung function to speak up?  She is in northern Alberta and due to Covid cases her home is closed to visitors and I am 78 living in Southern BC - unable to travel.

Nighthawk
Community Power User
Community Power User
Jsusloyal
Just Moved In

Thank you Telus.