FR
Help

Welcome to the Neighbourhood

Share thoughts, ask questions, and get answers. All in one place.


cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
76K Members
628 Online
10.9K Posts

Categories

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,847 Posts

TV

Share your expertise or seek help to enhance everyone's TV experience.

11,285 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

524 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,468 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

0 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,124 Posts

Latest forum discussions

Ask a question

Telus Rewards

When is the Telus Rewards program going to be back online? All I get is the ‘TELUS Rewards is evolving. Get ready for an exciting new program!’ page when I go to check my rewards.

Dylburk by • Neighbour
  • 209 Views
  • 5 replies
  • 0 kudos

Questions about mobility bills

I sign an agreement on Nov 30 2024 , it was about a $15 bill credit for my mobile service , and it last for 24 months. However, I just received the bill and found that the $15 bill credit didn't apply. Would you explain what happened?

Closed captions come on using browser

Watching TV+ on Mac (macOS 15.4.1) with Safari 18.4. During live tv or watching recordings, closed captions always comes on, even though it isn't selected. USUALLY I can toggle closed captions on then off and the CC disappears. When I change channels...

rt1 by • Friendly Neighbour
  • 86 Views
  • 2 replies
  • 0 kudos

Can't make or receive calls

Hi, I really need someone's help. I can't make or receive any calls. Tried to contact Telus Support Team via Virtual Assistant, but it gave me a phone number to call for assistance, or registered me for a callback, which I, of course, can't receive. ...

Coffee by • Just Moved In
  • 20 Views
  • 0 replies
  • 0 kudos

Telus Offer Doesn’t Register in Commerce Platform

Telus made me an offer of a bill credit and waiver of remaining device balance if I renew for iPhone 16 series phone. But, when I try to order the phone, it wants me to pay the device balance and no mention of a bill credit. I’m scared to pull the tr...

BigJ by • Just Moved In
  • 74 Views
  • 2 replies
  • 0 kudos

Collections With No Notice

I am lucky to have answered the phone and paid the collections account with General Credit Services before it was reported to the credit bureau. I received a phone call from General Credit Solutions in regards to an account that was closed 2 YEARS AG...

KL101 by • Neighbour
  • 841 Views
  • 9 replies
  • 1 kudos

Connect App not working to pause devices

The Telus Connect App doesn't work to pause devices anymore. I had a schedule for my kids and when we upgraded our internet, these schedules disappeared. I can get into the app but it won't show what devices are connected and I can't pause any device...

TeresaG by • Neighbour
  • 2851 Views
  • 24 replies
  • 1 kudos

Stuck in a loop trying to port in, please help

I purchased a Telus prepaid, registered the account and logged in, I have a temporary telephone number. I dial 611 with my new telus sim installed, it forces me to deal with a virtual assistant, I asked for help to Port number in from my old carrier,...

Telvic by • Neighbour
  • 608 Views
  • 3 replies
  • 0 kudos

billing

My alarm security company was recently acquired by Telus. My monthly bills were always paid automatically from my credit card. Since Telus take-over, I have been getting my bills with late payment charges. There is no person picking up the phone when...

Load more
Fresh on the block

Streaming on TELUS - May 2025


Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.

Latest from the Neighbourhood Blog

Streaming on TELUS - May 2025

Streaming on TELUS - May 2025 Hey everyone! Hope you're doing well and enjoying the spring weather! May is right around the corner, and another month means another new batch of great movies and shows ...

0 Comments

Optik TV Lifestyle Content Free Preview

TV lovers rejoice! We’re offering Optiv TV customers an exclusive free preview of premium lifestyle and entertainment channels until April 14. We’re treating you to some of the most popular channels: ...

0 Comments

Streaming on TELUS - March 2025

Streaming on TELUS - March 2025 Hey everyone! Hope you're doing well and enjoying the new year! March is right around the corner, and another month means another new batch of great movies and shows to...

0 Comments

Super Bowl LIX

Super Bowl LIX Another wild NFL season is in the books! The old adage for the NFL is 'any given Sunday' and that rang true this year...there were crazy upsets, injuries and wild storylines, and more d...

0 Comments
View all
Copyright © 2025 Khoros, LLC