Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
7,084 PostsLatest forum discussions
Telus box graffiti
Hi there, Can you tell me if you supply the paint to cover boxes? We are at the corner of Southgate St. and Vancouver in Victoria and I am not sure if Telus has repainted as needed or if there is a paint you supply? Thank you. Have included some phot...
Add more detail and clarification to the OS Upgrade schedule
I would like more detail and clarification to the OS Upgrade schedule, like Samsung does yearly One UI revisions, aka x.1 updates and I wish Telus would clarify it when devices are set to receive it. One UI 6.1 is 2024's revision update before late 2...
Tried Explaining My Issue and Agent Rudely Responded, "Are you done?"
Note: it seems Telus was able to change the terms of our service agreement without informing me, so please check your bills every so often to make sure it's all correct! I spoke with a guy called Julius or Julio today, from the customer retention dep...
Telus Rewards
I was just told by a Telus Rep who contacted the back office team that I could use my Telus $50 rewards card against my Telus bill. She said log in click billing and enter my card details. Is this true? if so where can I use it? Nothing in Telus stor...
What happened to customer service?
I had to speak with five people today to get an answer about upgrading my phone. The agents I first spoke with did not listen to my issue and did not know how to solve it. One agent completely ignored why I was calling and proceeded to "mansplain" th...
Disrespect in aTelus Store
How can I voice a complaint about a terrible experienced I had at a Telus store in ON today?
Apple TV Telus TV+
The Telus TV+ app for Apple TV is full of glitches, and I’m not sure why there hasn’t been a fix yet.1. The time is never current (e.g. I just clicked on the app, and it says 1:36 pm, however, the time is currently 4:36 pm.2. When scrolling through t...
You need to be on your home Wifi and enter admin password to proceed
Hello, I'm having trouble connecting my Telus boosters onto my home network. My boosters are connected to the network by hardwire for the setup. On the mobile app, when I go to "Network", "Add" (booster), this message comes up, "You need to be on you...
Resolved! I have been scammed by Telus sales rep and trying to contact Telus.
I have transfer 4 cell numbers from Rogers to Telus. I suppose to pay $115 plus GST. I got 2 bills so far fist partial close to $300 and $220 following month. I have spent over 2 hours on Friday talking to Telus special department. They promised to c...
Resolved! Why Am I Getting Alberta Evacuation Alerts in Saanich BC?
Yesterday we received an evacuation alert for Saprae Creek Estates (Wood Buffalo, AB) and today we received a wildfire alert for Lac St Anne, AB. Can someone please fix this?It's important that we don't get used to irrelevant alerts to prevent "cry w...
Latest from the Neighbourhood Blog
AMC+ now available on Optik TV
Lights, camera, action! The stage is set, the popcorn's popped, and we're thrilled to announce the launch of our brand new theme pack, AMC+! Get ready to immerse yourself in a world of captivating sto...
Prime Video on TELUS - April 2024
Prime Video on TELUS - April 2024 April is almost here, and the weather is finally warming up! As we can all agree, there's nothing better than kicking back and checking out that new movie your cowork...
Netflix on TELUS - April 2024
Netflix on TELUS - April 2024 Hey everyone! Hope you're doing well and enjoying the springtime weather! April is right around the corner and Netflix is kicking the new month off with another batch of ...
Xbox Game Pass Ultimate - 6 Months on us!
Xbox Game Pass Ultimate - 6 Months on us! Here's how to redeem your first 6 months of Xbox Game Pass Ultimate ("XGPU") on us today! ¹ Once your TELUS PureFibre internet install is complete, simply fol...
