Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
6,433 PostsLatest forum discussions
Hacked outdoor camera
I recently purchased a Telus Smart Home outdoor camera, and i plugged it in for the first time earlier today and after only about 5 minutes of trying it out i heard someone talking to me through the camera. No one else is home and no Tvs were on, i w...
Where is my eSIM access code?
Yesterday morning I called Telus to become a new plan member, transferring from Koodo. All was going well until I replied "yes" to the confirmation text saying I wanted to leave Koodo. My service was instantly cancelled and my call cut off. I have no...
Unsupported modem
Recently, I have just moved to a house from a condo. My internet plan is PureFibre with 1 Gigabit. Telus offers me a Booster wifi 6 which worked perfectly when I was living in the condo. Now, in the house my devices are often having problems with the...
Disabling Apps on Telus Optik
I have questions:1. Is there a way to disable apps on Telus Optik?2. Is there a way to set the box to automatically come onto the guide or last channel without going through the menus or hitting a ton of buttons? This is for a new box not legacy.The ...
Optik Remote Not Controlling Volume on 2024 Samsung S95D OLED TV
I bought a new Samsung S95D OLED (2024) tv and a Bose sound bar. The TV and the Optik Slimline 2 remote worked together perfectly until I trying programming the sound bar to also work with the Optik remote. After not being successful in getting the r...
How do I connect using Wi-Fi 6E
I have the Telus Boost Wi-Fi 6E access point (the white trash can). My computer supports Wi-Fi 6E, but is connecting to the 5 GHz band. How can I connect using the 6 GHz band?Thanks,Shane.
How to fully disable IPv6 on NH20T
I received my new NH20T and 'Wifi 6 Booster' today. While this is a nice big upgrade from the old Actiontech I had before, there is one issue I'm trying to resolve. I have a PiHole on my network which has worked amazingly up until today. While I do h...
Call Control accepted list will not display web page or app
In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list displays okay, as well as the call log. I tried the ...
24 Disney+ promo offer cant redeem it , cause previous promo!!
Hello Last May,2024 i bought an Apple Watch series 9 and it came with a 12 month Disney + promo , which is valid till next May 2025. So , i just bought an Iphone 16 pro max on BLACK FRIDAY week , under a 2 year renewal plan , which came with a 24 mon...
Charged $175 for Jack/Outlets but appointment and service were cancelled
I requested a service appointment on Dec 3rd at which I was told the next available appointment date was Dec 23rd. I was not going to wait three weeks so I asked to cancel my internet the next day on Dec 4th. Even though I was offered an earlier appo...
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