TELUS Home Services Support Guide

Quick access to common support topics for TELUS home services.

 

Optik TV

Issues watching Optik TV? 

Add/Change channel subscription online or on your TV 

Reboot your PVR / STB

Optik TV Green welcome screen

Adjust your guide to show only subscribed channels

How to order PPV

Issues with Stream+ 

 

Internet

Retrieve your Wi-Fi password

TELUS Connect Wi-Fi app (control, manage, and pause your Wi-Fi network) 

How to set up a 2.4 GHz network on a 5 GHz TELUS Hub modem

Learn about dual-band (2.4 GHz & 5 GHz) networks

Why do I have no internet connection? Step by step troubleshooting

Slow internet speeds? Step by step troubleshooting

Wi-Fi connection issues? 

Optimize Your Online Gaming Experience 

Internet Speed Troubleshooting

Troubleshoot your Boost Wi-Fi

Internet data usage explained 

Wi-Fi speed and coverage explained 

How to restart your modem

Slow internet on Smart Hub

Weak signal on Smart Hub

 

Home Phone

How can I block spam calls to my landline/home phone?

Manage voicemail settings online

Why do I have no dial tone?

 

Misc.

When is PureFibre coming to my area?

Is there an outage in my area?

What offers do you have for tv/internet/home phone?

How do I move my home services?

How do I set up and manage pre-authorized payments?

 

Additional Help

• Search support database
• Visit community forums
• Contact via Facebook
• Check service status page

When to Contact TELUS

• Issues not resolved by guides
• Complex service changes
• Technical support needed
• Billing questions
• Service moves/transfers