TELUS Home Service Vacation Suspension Guide

Learn how to temporarily pause your TELUS home services at a reduced rate while you're away.

Suspension Details

1. Time restrictions:
• Minimum period: 1 month (30 days)
• Maximum period: 6 months
• Frequency: Once per 12-month period
2. Cost structure:
• $15/month per service
• Free for Home Phone with SmartHome Security

Eligible Services

• Home Phone service
• Internet service (except with SmartHome Security)

Note: TV services cannot be suspended

How to Request Suspension

1. Visit the TELUS vacation suspension page
2. Click 'Start your request for a vacation suspension'
3. Log in with My TELUS credentials
4. Complete the suspension form
• Submit at least 2 business days before departure

During Suspension Period

1. Available services:
• TELUS email access via webmail
2. Unavailable services:
• Voicemail
• Calling features
• Regular internet access

Important Considerations

• Non-TELUS security systems may require active phone/internet
• No cancellation fees apply
• Service agreements are not extended
• SmartHome Security requires active internet

When to Contact TELUS

Contact TELUS Support if you:

• Cannot access the suspension request form
• Have questions about service eligibility
• Need early service reactivation
• Experience issues with email access during suspension

Note: Provide 48 hours notice for early service reactivation

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