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Stream+ FAQ

 

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Stream+ is Canada's first and only premium streaming bundle that lets you enjoy Netflix Premium, Apple TV+, and discovery+ on one single bill for only $25 per month, and it's available to new and existing TELUS Mobility customers. With Stream+, you can enjoy your favourite shows and movies while at home or on-the-go, powered by our award-winning wireless network with the best video experience in the country. There's no commitment tied to the service, so you can enjoy it for as long as you'd like and cancel anytime.

 

Let's learn more about Stream+ and get some answers to the most commonly asked questions!

 

 

Learn About Stream+

 

Where can I learn more about what's included?

You can refer to the support pages below to learn about each service:

What devices am I able to watch Netflix, Apple TV+, and discovery+ on?

You're all set once you add Stream+ to a Mobility plan and activate your Netflix, Apple TV+, and discovery+ accounts. Simply log in with the same credentials to start watching on your TV, laptop, smartphone, or tablet.

 

Does streaming on my mobile device count towards my data usage allowance?

Streaming shows and movies will count towards your data usage allowance if you're using your mobile data. To use less data, you can connect to Wi-Fi when streaming on your mobile device, or you can download content for offline viewing where available.

 

 

Adding Stream+

 

How can I get Stream+?

  • Existing clients: You can add Stream+ through the My TELUS app or reach out to our team at 1-866-558-2273.
  • New clients: You can add Stream+ online during your transaction or anytime afterwards using the above methods for existing clients.

What if I already have a Netflix, Apple TV+, or discovery+ account?

Not a problem. Once you add Stream+, you'll be asked to activate your accounts by either creating a new account for the services you don't yet have, or linking your existing account so you don't lose your watch history or account details. Once you link your existing account, your billing will transfer over to TELUS.

 

How will billing work if I already pay for Netflix, Apple TV+, or discovery+?

Once you add Stream+, you'll be charged starting the day of your purchase. As a result, you will likely see a prorated amount for Stream+ on your first bill. If you are new to TELUS and are waiting for your device and/or SIM card to be shipped out to you, you won't be charged until your order is shipped. After you add Stream+, you must activate your Netflix, Apple TV+ and discovery+ accounts in My TELUS to avoid double billing. During the activation process, you will be able to link your existing account so you don't lose your watch history or account details. Once you link your account, your billing will transfer over to TELUS. 

 

 

Managing your service with Stream+

 

I've purchased Stream+, so how do I start watching content?

To start watching your favourite movies and shows, you must first activate your Netflix, Apple TV+ and discovery+ accounts in My TELUS. For detailed steps on how to activate your accounts through My TELUS.

If you already have an account with Netflix, Apple TV+ or discovery+, you will be able to link your existing account during the Stream+ activation process so you don't lose your watch history or account details. Once you link your existing account, your billing will transfer over to TELUS and you should no longer be charged by the streaming service provider.

 

How do I cancel Stream+?

Since there is no commitment tied to Stream+, you can cancel the bundle at any time. If you would like to cancel your Stream+ bundle, you can do so anytime through My TELUS.

 

What happens to my Netflix, Apple TV+, or discovery+ account when I cancel Stream+?

 

If you cancel Stream+, you will no longer have access to your streaming accounts through TELUS. Your subscription may automatically renew with the streaming service provider if your previous method of payment is still on your account and up to date. Otherwise, you may have to update your payment information to resume service with the streaming service provider again. With respect to billing, you will be charged a prorated amount starting from the first day of your billing cycle up until the day you cancel Stream+ with TELUS.

 

For more info about this, refer to the support pages below:

  • Netflix 
  • discovery+ 
  • Apple TV+ (Apple will send you an email notifying you that your individual Apple TV+ plan will be resumed and billed by Apple)

 

To learn more about Stream+ and sign up, be sure to visit our Stream+ page today!

 

 

 

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Last update:
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