Home - TELUS Neighbourhood

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,089 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

8,529 Posts

Internet & Home Phone

Discuss and/or ask questions about your TELUS Internet and Home Phone.

17,699 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,290 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,607 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

0 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,786 Posts

Telus account still open on credit report in spite of it being cancelled

I am trying to find out which debt collection agency has bought my Telus account debt to settle the account and get the active status changed on my credit report. The account was cancelled, but it is still reflecting missed payments on my credit repo...

Looking for a pdf for a .pdf for a Arcadyan Telus WiFi Hub

How deep do Telus Lines run in front of my property?

Hello, I have a quick question and wanted to know how deep Telus Service lines run in front of my property. I was thinking of installing a temporary mesh in my front yard and wanted to check before I do so. I am located in Airdrie Windrow Manor locat...

Resolved! Telus Rewards

I was just told by a Telus Rep who contacted the back office team that I could use my Telus $50 rewards card against my Telus bill. She said log in click billing and enter my card details. Is this true? if so where can I use it? Nothing in Telus stor...

Resolved! I have been scammed by Telus sales rep and trying to contact Telus.

I have transfer 4 cell numbers from Rogers to Telus. I suppose to pay $115 plus GST. I got 2 bills so far fist partial close to $300 and $220 following month. I have spent over 2 hours on Friday talking to Telus special department. They promised to c...

Condo not fully supported

I moved into an older building in November, I was scheduled to have my fiberoptic installed December 7 2023, that was 5 months ago. I currently have an active account that is billing me monthly, but after 6 technicians who have all said the same thin...

Resolved! Tried Explaining My Issue and Agent Rudely Responded, "Are you done?"

Note: it seems Telus was able to change the terms of our service agreement without informing me, so please check your bills every so often to make sure it's all correct! I spoke with a guy called Julius or Julio today, from the customer retention dep...

Add more detail and clarification to the OS Upgrade schedule

I would like more detail and clarification to the OS Upgrade schedule, like Samsung does yearly One UI revisions, aka x.1 updates and I wish Telus would clarify it when devices are set to receive it. One UI 6.1 is 2024's revision update before late 2...

TELUS Rewards page not loading

When I try to access the rewards page from a browser this is all I get:URL: https://www.telus.com/my-rewards/dashboard/eban/[*****************]It works when accessing from the My TELUS app and I'm able to select a reward to redeem but then I get this...

Telus box graffiti

Hi there, Can you tell me if you supply the paint to cover boxes? We are at the corner of Southgate St. and Vancouver in Victoria and I am not sure if Telus has repainted as needed or if there is a paint you supply? Thank you. Have included some phot...