Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
7,881 PostsLatest forum discussions
Does anyone answer the phones....
It seems like if you want to make changes to ANY other product, you can do it via the online chat bot/live agent. Home security it seems has to be done by calling the call center. Which would be fine, if someone would answer the phone..... Has anyone...
Telus Pure Fibre in Ontario - PPPoE
This isn't really a question, it's just FYI for Ontario (and, I assume, Quebec) customers that have Telus Pure Fibre, delivered on Bell's fibre. In Ontario, Telus has to use PPPoE. Make sure you get the username & password from the tech or call tech ...
Difficulty Cancelling Service; Website Errors
I want to cancel my service but I can't talk to a human. I have been on hold for two hours. I tried the chat bot, I tried ordering a new plan on their website but it just glitches out. I am so frustrated I just want out and there is no one available ...
in the process of getting scammed
hello, I'm in the process of getting scammed by Telus smartphone security loyalty team. In January I agreed to a quote with the loyalty department. They said the technician will evaluate your home and you can decide if you want to proceed with the in...
Premium Pack charges
I have 2 Premium channels in my Optik TV package. Mid month, I removed the plus part of the Netflix pack, removed Apple TV+, and added Crave. I received my billing today, and I see that my charges went up, instead of down (removing the + from the Net...
Decipher what connect app wifi means
Can anyone help me decipher what the boost wifi symbols mean in the connect app. I have my network hub/modem in the basement and it has a boost wifi beside it hardwired in. Then I have a second boost on my main floor hardwired through Ethernet. Both...
Cookies Preference
Why does Telus not provide the option to choose cookie preferences like other web sites do? They have no option other than the dictatorial "accept"!
Service
Why has Telus become a non-service business. Their AI assistant is worse than useless and keeps going in circles. When it does refer you to someone it is always the wrong department, and then they keep passing us around to wrong departments. We can’t...
Why do I constantly have to call Telus back..
Every month there’s a mistake of some kind. Every time I contact Customer Service or Support, the rep, where ever in the world they are, make my changes, we agree on the changes, but the very next month I’m billed without that current mistake being c...
Trouble Sending RCS Messages
Hello,My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones. Since upgrading, I'm not able to send RCS messages with Google Messages to iPhone users that have RCS messages enable...
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